IT Endpoint Services Intern (12-Month, Lincoln)

ameritasexternal; Lincoln (NE); On-site; USD 21,000 - 30,000; Full time

Job summary

Ameritas is seeking an IT Intern to provide desk-side support for IT endpoint equipment in Lincoln, NE. The role combines basic IT concepts with customer service to deliver a great end-user experience, handling PC hardware, software, LANs, and servers.

The internship runs year-round starting May 2027, with flexible hours: part-time during the school year and full-time in summer, 15–25 hours and 30–40 hours respectively, with in-office presence required.

Qualifications

• Demonstrated experience in customer service with professional verbal and written communication skills.
• Technical aptitude and ability to troubleshoot.
• Must be actively enrolled in an IT degree program at an accredited institution.
• Interest in IT infrastructure, endpoint support, engineering, or security is desired.
• Available work hours will fall between 7:00am to 5:00pm (Central Time).
• Able to commit to a 12-month (or longer) internship with hours including: Part time during the school year (15-25 hours) and Full time during the summer (30-40 hours).

Responsibilities

• Execute associate moves with building services.
• Prepare and deploy PC equipment.
• Provide basic break/fix support for printers and copiers.
• Follow up on PC equipment to be returned by remote associates.
• Assist with the disposal of retired equipment.
• Perform simple tasks in support of assigned projects and work orders.
• Document, track, escalate and attain resolution of Incidents and service requests, using the corporate IT service management tool.
• Respond to service requests in IT Service Management tool.
• Move computer equipment including monitors and desktop CPUs; ability to lift 30 lbs. regularly.

Skills

Customer service

Technical aptitude

Troubleshooting

Verbal communication

Written communication

Education

IT degree program

Job description

Ameritas is seeking an IT Intern to provide desk-side support for IT endpoint equipment in Lincoln, NE. The role combines basic IT concepts with customer service to deliver a great end-user experience, handling PC hardware, software, LANs, and servers.

The internship runs year-round starting May 2027, with flexible hours: part-time during the school year and full-time in summer, 15–25 hours and 30–40 hours respectively, with in-office presence required.