IT Intern- Apex

Tmsa-Public-Charter-Schools

Apex (NC)

On-site

USD 25,000 - 28,000

Full time

4 hours ago

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Job summary

TMSA Public Charter Schools in Apex, NC seeks an IT Intern to provide entry-level technical support to campus staff and students under supervision. This learning position offers hands-on experience in a K–12 tech environment while assisting with device imaging, troubleshooting, and basic help-desk tasks.

Responsibilities include assisting with Chromebooks, laptops, printers, and AV equipment; responding to tickets; maintaining inventory; helping with events and testing windows; and upholding

Qualifications

Currently enrolled in, or a recent graduate of, a high school, community college, or university program in information technology, computer science, or a related field.
Basic working knowledge of Windows and/or Chrome OS operating systems.
Demonstrated interest in technology support, troubleshooting, or systems administration.
Ability to follow written and verbal instructions accurately and to ask for direction when a task falls outside assigned scope.
Strong customer‑service orientation and professional communication skills appropriate for interacting with staff, students, and families.
Ability to maintain strict confidentiality regarding student and staff information.
Reliable attendance and punctuality.

Responsibilities

Hardware and Device Support: Imaging, configuration, labeling, and deployment of student and staff devices (Chromebooks, laptops, desktops, tablets).
Help Desk and Ticket Support: Respond to assigned support tickets under supervision and provide first‑tier assistance to staff and students.
Inventory and Documentation: Maintain campus technology asset inventory, including serial numbers and repair status.
Event and Classroom Technology Support: Set up and break down technology for testing windows, assemblies, staff meetings, and campus events.
General: Maintain a professional, service‑oriented demeanor and comply with policies.

Skills

Customer service orientation

Strong communication skills

Basic troubleshooting

Teamwork

Attention to detail

Education

High school or college program in IT

Tools

Google Workspace for Education

Microsoft 365

Chromebook device management

Job description

TMSA Public Charter Schools TMSA Public Charter Schools - Apex, North Carolina Open in Google Maps

IT Intern- Apex

TMSA Public Charter Schools TMSA Public Charter Schools - Apex, North Carolina Open in Google Maps

Job Details

Job ID: 5888787

Application Deadline: Posted until filled

Posted: Aug 15, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

Position Summary

The IT Intern provides entry-level technical support to campus staff and students under the direct supervision of the campus IT Technician or designated supervisor. This is a structured, temporary learning position designed to give a current student or recent graduate supervised, hands‑on experience in a K–12 educational technology environment while providing meaningful support to campus technology operations.

This position is not a substitute for a qualified IT Technician. All work is performed under supervision, and the intern does not carry independent responsibility for network administration, system configuration, or data management.

Essential Duties and Responsibilities

Hardware and Device Support

Assist with imaging, configuration, labeling, and deployment of student and staff devices (Chromebooks, laptops, desktops, tablets).
Perform basic diagnostic troubleshooting on hardware issues and upscale unresolved items to the supervising technician.
Support device collection, inventory counts, cleaning, and storage during and between academic terms.
Assist with basic peripheral setup: monitors, printers, projectors, interactive displays, charging carts, and classroom AV equipment.

Help Desk and Ticket Support

Respond to assigned support tickets under supervision, documenting actions taken and resolution status.
Provide first‑tier assistance to staff and students on password resets, account access, printing, and common application issues, following established procedures.
Escalate any issue involving system configuration, security, network changes, or student data access to the supervising technician.

Inventory and Documentation

Maintain and update the campus technology asset inventory, including serial numbers, assignment records, and repair status.
Assist in tracking warranty claims, repair tickets, and vendor return shipments.
Contribute to and maintain internal support documentation and how‑to guides for staff.

Event and Classroom Technology Support

Set up and break down technology for testing windows, assemblies, staff meetings, and campus events.
Provide on‑site support during standardized testing administration as directed, within the limits of test security protocols.

General

Maintain a professional, service‑oriented demeanor with staff, students, and families.
Comply with all TMSA policies, including confidentiality, acceptable use, and student interaction standards.
Perform other related duties as assigned within the scope of the position and the intern's supervised training plan.

Minimum Qualifications

Currently enrolled in, or a recent graduate of, a high school, community college, or university program in information technology, computer science, or a related field.
Basic working knowledge of Windows and/or Chrome OS operating systems.
Demonstrated interest in technology support, troubleshooting, or systems administration.
Ability to follow written and verbal instructions accurately and to ask for direction when a task falls outside assigned scope.
Strong customer‑service orientation and professional communication skills appropriate for interacting with staff, students, and families.
Ability to maintain strict confidentiality regarding student and staff information.
Reliable attendance and punctuality.

Preferred Qualifications

Prior coursework, certification progress, or experience with Google Workspace for Education, Microsoft 365, or Chromebook device management.
Familiarity with help desk ticketing systems.
CompTIA A+ certification or active progress toward it.
Experience in a school, library, or public-facing technical support setting.

Physical Requirements

Ability to lift and carry equipment weighing up to 40 pounds.
Ability to move devices and carts between classrooms and buildings.
Ability to bend, kneel, reach, and work under desks or in confined spaces to access cabling and hardware.
Extended periods of sitting or standing while working at a workstation.

Position Type: Full-Time

Salary: $18 to $20 Per Hour

Job Requirements