IT Intern

The Abbey Resort; Fontana-on-Geneva Lake (WI); On-site; USD 34,000 - 52,000; Full time

Job summary

The Abbey Resort in Fontana-on-Geneva Lake, WI is seeking an IT Support Technician to join our team. You will install, test, and maintain computer hardware and software, support point-of-sale systems, and provide user assistance to staff across departments.

The ideal candidate has a high school diploma or equivalent, with at least one year of IT experience; a technical degree is a plus. This on-site role offers a collaborative environment and growth opportunities in hospitality technology.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of IT experience or training.
• Technical degree or certificate preferred.

Responsibilities

• Installs, tests, and services computer software, hardware, data network and telecom devices and peripheral equipment.
• Diagnoses problems with computers, POS systems, peripherals, and communication hardware.
• Provide help desk support and technical assistance to system users.
• Apply software patches and perform hardware and peripheral upgrades and repairs.
• Monitor desktop systems, printers, and credit card readers; maintain inventory.

Skills

Excellent communication

Multitasking

Self-motivation

Education

High school diploma or equivalent

1 year of experience or training

Technical degree or certificate preferred

Tools

Microsoft Windows

POS systems

Networking hardware

Job description

JOB SUMMARY:

As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at a full service resort situated on the beautiful shores of Lake Geneva. We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.

BASIC FUNCTION:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High school diploma or equivalent
• Minimum of one-year experience and/or training; or equivalent combination of education/experience
• Technical degree or certificate preferred

ESSENTIAL FUNCTIONS:

• Installs, tests, and services a variety of computer software, hardware, data network and telecommunications devices, as well as other peripheral equipment related to information technology.
• Assess and correct problems with computers, point of sales system, peripherals, and communication hardware.
• Ability to diagnose problems, logically come to solutions, and implement solutions in a timely manner.
• Apply software patches and perform hardware and peripheral equipment improvements, upgrades, and repairs to ensure all systems are up-to-date
• Monitor and maintains desktop systems, printers, credit card readers and other peripheral equipment
• Provide help desk support and technical assistance to system users
• Gather and maintain inventory of IT equipment
• Record computer processes, procedures, and hardware and software information
• Install and update existing/new software as required
• Research and analyze new technology, techniques, threats and industry best practices to optimize efficiency and useability to minimize vulnerabilities
• Working knowledge of all different Microsoft Windows Operating Systems
• Basic network support skills
• Excellent communication skills
• Ability to multitask
• Ability to be self-motivated and responsible

MARGINAL FUNCTIONS:

• Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Required to perform other tasks and duties as assigned.
• Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.

ENVIRONMENT:

Office setting, with overhead lighting and ventilation.

We are an Equal Opportunity Employer

M/F/D/V