IT Intern

Signal Centers; Chattanooga (TN); On-site; USD 17,000 - 28,000; Full time

Job summary

Signal Centers is seeking an IT Support / Help Desk Intern to gain hands-on experience in technology operations, assisting with maintenance and user support tickets.

You will work with Windows and Microsoft 365, help with AV equipment setup, and communicate with staff to resolve issues while learning IT best practices in a supportive environment.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, Information Systems, or a related field.
• Familiarity with Windows, Microsoft 365, Google Workspace, or similar productivity tools.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.

Responsibilities

• Assist with IT technology operations and user support tickets.
• Support maintenance tasks and helpdesk activities as assigned.
• Collaborate with team members to resolve issues and ensure smooth operations.
• Document procedures and contribute to basic technical notes.

Job description

IT Support / Help Desk Intern

Brief Description

Job Summary

The IT Support / Help Desk Intern will have the opportunity to assist with IT technology operations, providing hands‑on support for maintenance and user support tickets.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, Information Systems, or a related field. Basic knowledge of AV equipment, video conferencing tools, and presentation technologies. Familiarity with Windows, Microsoft 365, Google Workspace, or similar productivity tools. Strong organizational and problem‑solving skills. Excellent communication and customer service abilities. Ability to work independently and collaboratively.

Preferred Skills/Aptitudes

• The ability to troubleshoot computer problems.
• The ability to install/maintain and troubleshoot printers.
• The ability to anticipate potential concerns and address these with supervisor.
• The ability to organize and manage an extensive workload.
• Basic technical documentation skills.
• Attention to detail in inventory and equipment management
• Must be experienced with Windows 10, Microsoft Office 2016. Experience with Office 365 is a plus.
• Help Desk and /or technical support experience a plus.
• Inventory management and organization of technical equipment.
• Hands‑on experience supporting AV technology in a professional environment.

Requirements

A criminal background check process and a physical examination, including a TB skin test or chest X-ray, are required before employment commences, given the responsibilities associated with working with children.

Job Responsibilities

Signal Centers reserves the right to change responsibilities.

Generalized Work Activities

• Interaction With Computers – Using computers and computer systems (including hardware and software) to program, set up functions, or process information.
• Communicating with Supervisors, Peers, or Staff – Providing information to supervisors, co-workers, and staff by telephone, in written form, e‑mail, or in person and doing so in a courteous and respectful manner. Travel may be required.
• Documenting/Recording Information – Maintaining backup systems to ensure files are protected in a catastrophic situation (i.e. fire, theft, etc.).
• Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.

Detailed Work Activities

• Maintenance
• Maintain PC's, printers, and other related equipment.
• Basic routine maintenance of hardware will be performed.
• Confer with users to discuss issues such as computer data access needs, security violations, and programming changes.
• Assist in safeguarding computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
• Document computer security and emergency measures, procedures, and tests.
• Monitor current reports of computer viruses to determine when to update virus protection systems.
• Monitor use of data files and regulate access to safeguard information in computer files.
• Review violations of computer security procedures and discuss procedures with supervisor to ensure violations are not repeated.
• Conduct computer diagnostics to determine nature of problems.
• Evaluate computer system user requirements.
• Install electronic equipment, components, or systems.
• Provide technical support to computer users.
• Read and understand computer equipment operating manuals.
• Learn the Video conferencing and A/V procedures and act as a back‑up for that operation.
• Maintain a professional posture/attitude and appearance in all job-related activities.
• Maintain effective working relationships with others by responding promptly and constructively to requests from other staff, resolving conflicts immediately and cooperating fully with others to meet departmental objectives.
• Display appropriate work habits including, but not limited to: keeping appointments, good attendance, punctuality, appropriate dress, returning messages, etc.
• Other duties as assigned

Work Environment

• Frequently moving between work locations.
• May require occasional evening or weekend hours for special events/meetings.
• Must be able to frequently lift up to 25 lbs of IT supplies and assist with A/V setup.

Signal Centers is an equal opportunity employer and seeks to affirm the dignity and worth of every person in all that we do. It is, therefore, the policy of the organization to practice and ensure the fair and equitable treatment of all employees and to promote the full realization of this policy through all employment practices.