IT Intake Coordinator

Tier4 Group; Dallas (TX); Remote; USD 55,000 - 83,000; Part time

Job summary

Tier4 Group is seeking an IT Business Support Analyst / IT Intake Coordinator for a 2-month contract with potential extension. This position is 100% remote but requires residence within a drivable distance of Dallas, TX, and follows a 9:00 AM–5:00 PM CST schedule, Monday to Friday.

You will serve as a liaison between business stakeholders and technology teams, triaging requests related to enterprise applications and systems, coordinating with Enterprise Architecture, and supporting governance,

Qualifications

• Experience supporting enterprise applications, business systems, or IT operations.
• Strong organizational and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication and stakeholder management.

Responsibilities

• Review, triage, and coordinate incoming requests related to enterprise applications, systems, and technology initiatives.
• Work closely with Enterprise Architecture and technology leadership to assess requests and understand potential business and technology impacts.
• Facilitate communication between business stakeholders, technical teams, and project resources.
• Coordinate meetings, gather requirements, and support follow-up activities related to new requests and ongoing initiatives.
• Assist with application portfolio management activities and technology governance processes.
• Support documentation efforts, including process flows, system diagrams, and high-level architectural documentation.
• Track requests, action items, and project-related information across multiple teams and stakeholders.
• Help ensure requests are routed appropriately and addressed in a timely manner.
• Provide administrative and operational support for technology planning and enterprise architecture functions.
• Collaborate with cross-functional teams to support continuous improvement efforts and operational initiatives.

Skills

Organizational skills

Analytical skills

Stakeholder management

Communication skills

Prioritization in fast-paced env

Tools

Microsoft Excel

PowerPoint

Teams

Outlook

ServiceNow

Visio

Smartsheet

Job description

Job Title: IT Business Support Analyst / IT Intake Coordinator
Location: 100% remote - Must live within drivable distance from Dallas, TX
Employment Type: 2-month contract with potential of extension
Schedule: Monday-Friday, 9:00 AM - 5:00 PM CST

About the Opportunity

Global technology infrastructure organization, is seeking an IT Business Support Analyst to join its Enterprise Architecture and Technology team. In this role, you'll serve as a key liaison between business stakeholders and technology teams, helping evaluate, coordinate, and support requests related to enterprise applications, systems, and technology initiatives.

You will act as an Intake Coordinator for technology related requests, ensuring that requests are being triaged in an accurate and timely manner, understanding the nature of the requests and their overall impact on enterprise architecture.

This is an excellent opportunity if you're someone who enjoys working across multiple teams, facilitating communication, analyzing business requests, and helping ensure technology initiatives are properly aligned with business objectives.

Key Responsibilities

• Review, triage, and coordinate incoming requests related to enterprise applications, systems, and technology initiatives.
• Work closely with Enterprise Architecture and technology leadership to assess requests and understand potential business and technology impacts.
• Facilitate communication between business stakeholders, technical teams, and project resources.
• Coordinate meetings, gather requirements, and support follow-up activities related to new requests and ongoing initiatives.
• Assist with application portfolio management activities and technology governance processes.
• Support documentation efforts, including process flows, system diagrams, and high-level architectural documentation.
• Track requests, action items, and project-related information across multiple teams and stakeholders.
• Help ensure requests are routed appropriately and addressed in a timely manner.
• Provide administrative and operational support for technology planning and enterprise architecture functions.
• Collaborate with cross-functional teams to support continuous improvement efforts and operational initiatives.

Required Qualifications

• Experience supporting enterprise applications, business systems, or IT operations.
• Strong organizational and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong stakeholder management and cross-functional coordination abilities.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Teams, and Outlook.
• Ability to work effectively with both technical and non-technical audiences.
• Experience supporting technology governance, intake processes, project coordination, or business operations is highly desirable.

Preferred Qualifications

• Experience with ServiceNow.
• Experience creating process documentation, workflow diagrams, or system documentation using Visio or similar tools.
• Experience with Smartsheet or comparable project tracking platforms.
• Exposure to enterprise architecture, application portfolio management, or technology planning processes.
• Prior experience supporting large enterprise technology organizations.

Work Environment

• Candidates must reside within reasonable commuting distance of the Dallas-Fort Worth area.
• Standard business hours, with preference for candidates located in the Central Time Zone.

Ideal Candidate Profile

• We're looking for someone who thrives in a highly collaborative environment and enjoys connecting people, processes, and technology. The ideal candidate will be organized, detail-oriented, comfortable working with multiple stakeholders, and capable of balancing both operational support and business analysis responsibilities.
• This role offers excellent exposure to enterprise technology strategy, architecture, and cross-functional business operations within a large-scale corporate environment.