IT Infrastructure & Workplace Consultant

SUSS; Williston (VT); Hybrid; USD 65,000 - 95,000; Full time

Job summary

SUSS in Williston, VT is seeking a proactive IT professional to provide day-to-day support across the US, focusing on reliability and cross-team collaboration.

You will manage Microsoft 365, endpoint management, networking, security, and infrastructure while working with global teams. The role involves hybrid work with 2-3 days onsite and occasional travel to other sites.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Information Systems, or equivalent practical experience.
• Five or more years of experience in IT operations, infrastructure, workplace services, help desk, desktop support, or similar environment.
• Strong working knowledge of Windows environments, Microsoft 365, endpoint management, cloud-based services, and hybrid infrastructure concepts.
• Experience with networking, security, virtualization, and infrastructure technologies such as Cisco, Palo Alto, VMware, VxRail, Nutanix, UniFi, or comparable solutions.
• Hands-on troubleshooting skills and ability to support users both remotely and on site.
• Awareness of cybersecurity, IT governance, data privacy, access management, and compliance requirements in a corporate environment.
• Strong communication skills and ability to work with technical teams, business users, leadership, and external vendors.
• Structured, proactive, solution-oriented mindset with curiosity for new technologies and continuous improvement.
• Experience with engineering or R&D software environments is a plus.
• Ability to collaborate with global teams across different time zones.

Responsibilities

• Provide reliable day-to-day IT support for employees and business teams across the US.
• Support and improve workplace services, endpoint management, collaboration tools, and Microsoft 365-based solutions.
• Serve as a trusted local IT partner for users, site leadership, global IT teams, and external service providers.
• Maintain and support workplace, network, infrastructure, cloud, and security-related services in alignment with global IT standards.
• Manage IT assets, user accounts, onboarding and offboarding support, hardware lifecycle activities, and workplace readiness.
• Support cybersecurity, compliance, vulnerability management, patching, backup, disaster recovery, and business continuity activities.
• Provide hands-on support for engineering and R&D software environments, including licensing and infrastructure dependencies.
• Participate in regional and international IT projects, rollouts, standardization initiatives, and digital workplace improvements.
• Identify opportunities to streamline, automate, and improve IT processes, service quality, and overall employee technology experience.

Tools

Cisco

Palo Alto

VMware

VxRail

Nutanix

UniFi

Job description

We are looking for a proactive, customer-focused IT professional who enjoys solving problems, working across cultures and time zones, and contributing to a growing international organization.

What You Will Do

• Provide reliable day-to-day IT support for employees and business teams across the US.
• Support and continuously improve workplace services, endpoint management, collaboration tools, and Microsoft 365-based solutions.
• Serve as a trusted local IT partner for users, site leadership, global IT teams, and external service providers.
• Maintain and support workplace, network, infrastructure, cloud, and security-related services in alignment with global IT standards.
• Manage IT assets, user accounts, access rights, onboarding and offboarding support, hardware lifecycle activities, and workplace readiness.
• Support cybersecurity, compliance, vulnerability management, patching, backup, disaster recovery, and business continuity activities.
• Provide hands-on support for business-critical engineering and R&D software environments, including licensing, infrastructure dependencies, and user support.
• Participate in regional and international IT projects, rollouts, standardization initiatives, and digital workplace improvements.
• Identify opportunities to streamline, automate, and improve IT processes, service quality, and the overall employee technology experience.

The job can be partially performed from a home office, but the applicant must go into the Williston office on average 2-3 days a week.

Occasional travel is required, 3-4 times a year, to support other SUSS sites in California and Arizona, or for training at our Headquarters in Germany.

What You Bring

• Bachelor’s degree in computer science, Information Technology, Information Systems, or equivalent practical experience.
• Five or more years of experience in IT operations, infrastructure, workplace services, help desk, desktop support, or a comparable technical support environment.
• Strong working knowledge of Windows environments, Microsoft 365, endpoint management, cloud-based services, and hybrid infrastructure concepts.
• Practical experience with network, security, virtualization, and infrastructure technologies such as Cisco, Palo Alto, VMware, VxRail, Nutanix, UniFi, or comparable solutions.
• Hands-on troubleshooting skills and the ability to support users both remotely and on site in a professional, service-oriented manner.
• Awareness of cybersecurity, IT governance, data privacy, access management, and compliance requirements in a corporate environment.
• Strong communication skills, with the ability to work effectively with technical teams, business users, leadership, and external vendors.
• A structured, proactive, and solution-oriented mindset, combined with curiosity for new technologies and continuous improvement.
• Experience with engineering or R&D software environments is a plus.
• Ability to collaborate with global teams across different time zones.