IT Infrastructure & Workplace Consultant

SÜSS MicroTec AG; Williston (VT); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k with company match

HSA with company contribution

Job summary

SUSS MicroTec Inc. is seeking a proactive IT professional to provide day-to-day support across the US and partner with global IT teams. The role covers workplace services, endpoint management, security, and collaboration tools in a hybrid setup, with occasional travel to other sites and headquarters.

You will work across cultures, support engineering software environments, and contribute to regional IT projects while improving processes and user experience.

Qualifications

• Bachelor's degree in CS/IT or equivalent practical experience.
• Five or more years in IT operations, infrastructure, workplace services or similar roles.
• Strong knowledge of Windows environments and Microsoft 365.
• Experience with network, security and virtualization technologies.
• Willingness to travel and collaborate across time zones.

Responsibilities

• Provide reliable day-to-day IT support for employees and business teams across the US.
• Improve workplace services, endpoint management, and collaboration tools.
• Serve as a local IT partner for users, site leadership, and global teams.
• Maintain security-related services aligned with global IT standards.
• Manage IT assets, user accounts, onboarding/offboarding, and hardware lifecycle.
• Support cybersecurity, patching, backup, disaster recovery, and BCM activities.
• Support engineering/R&D software environments, licensing, and dependencies.
• Participate in regional and international IT projects and rollouts.
• Identify opportunities to streamline IT processes and improve employee tech experience.

Skills

Windows expertise

Microsoft 365

Endpoint management

Cybersecurity awareness

Cross-team collaboration

Education

Bachelor's degree in CS/IT or equivalent

Tools

Cisco

Palo Alto

VMware

VxRail

Nutanix

UniFi

Job description

Big ideas often start small - sometimes smaller than a speck of dust. Microchips power the tools and devices we rely on every day - from smartphones and electric vehicles to medical diagnostics and AI systems. SUSS equipment enables their production through scalable, high-precision solutions in lithography, wafer bonding, and packaging. With over 75 years of experience and a global presence, we are a trusted partner that combines reliability and innovative strength.

We are guided by the conviction that innovation is not only created by technology, but by people who take responsibility and overcome boundaries together.

SUSS MicroTec Inc.is a global leader in semiconductor technology, known for innovation and excellence in engineering. As part of our dedicated team, you will help drive technology success, strengthen our IT infrastructure, and support our mission to shape the future of microelectronics. Join a workplace where your technical expertise makes a real impact, and your growth is an essential part of our culture.

Your Tasks

We are looking for a proactive, customer-focused IT professional who enjoys solving problems, working across cultures and time zones, and contributing to a growing international organization.

What You Will Do

• Provide reliable day-to-day IT support for employees and business teams across the US.
• Support and continuously improve workplace services, endpoint management, collaboration tools, and Microsoft 365-based solutions.
• Serve as a trusted local IT partner for users, site leadership, global IT teams, and external service providers.
• Maintain and support workplace, network, infrastructure, cloud, and security-related services in alignment with global IT standards.
• Manage IT assets, user accounts, access rights, onboarding and offboarding support, hardware lifecycle activities, and workplace readiness.
• Support cybersecurity, compliance, vulnerability management, patching, backup, disaster recovery, and business continuity activities.
• Provide hands-on support for business-critical engineering and R&D software environments, including licensing, infrastructure dependencies, and user support.
• Participate in regional and international IT projects, rollouts, standardization initiatives, and digital workplace improvements.
• Identify opportunities to streamline, automate, and improve IT processes, service quality, and the overall employee technology experience.

The job can be partially performed from a home office, but the applicant must go into the Williston office on average 2-3 days a week.

Occasional travel is required, 3-4 times a year, to support other SUSS sites in California and Arizona, or for training at our Headquarters in Germany.

Your Profile

What You Bring

• Bachelor’s degree in computer science, Information Technology, Information Systems, or equivalent practical experience.
• Five or more years of experience in IT operations, infrastructure, workplace services, help desk, desktop support, or a comparable technical support environment.
• Strong working knowledge of Windows environments, Microsoft 365, endpoint management, cloud-based services, and hybrid infrastructure concepts.
• Practical experience with network, security, virtualization, and infrastructure technologies such as Cisco, Palo Alto, VMware, VxRail, Nutanix, UniFi, or comparable solutions.
• Hands-on troubleshooting skills and the ability to support users both remotely and on site in a professional, service-oriented manner.
• Awareness of cybersecurity, IT governance, data privacy, access management, and compliance requirements in a corporate environment.
• Strong communication skills, with the ability to work effectively with technical teams, business users, leadership, and external vendors.
• A structured, proactive, and solution-oriented mindset, combined with curiosity for new technologies and continuous improvement.
• Experience with engineering or R&D software environments is a plus.
• Ability to collaborate with global teams across different time zones.

We Offer Among Other Benefits

• Health and Insurance Benefits
  • Group Insurance Health plans – a portion of the premiums for Medical, Dental, and Vision are Company-paid
  • Choice between 3 PPO plans in every state but California
  • CA employees have choice between 4 Insurance Plans – 3 PPO plans and 1 HMO plan
  • Term Life/AD&D, Long Term Disability (LTD), and Short-Term Disability (STD) Insurance plans – 100% Company-paid
  • HSA with significant Company contribution
• Paid Time Off
  • 10 Paid Holidays per year
  • 136 hours of PTO per year
  • 10 Paid Jury Service days per year
• Retirement & Financial Planning
  • 401k with 4% Company match

Your Recruiting Team