IT Infrastructure & Telephony Engineer (Vonage)

FairSquare, Inc.; Florida; On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Bonus eligibility

401(k) match

Health benefits

Growth opportunities

Amazing culture

Job summary

FairSquare, Inc. is seeking an IT Infrastructure and Telephony Specialist in Orlando, FL, to manage a hybrid on‑premises and cloud environment with a 75% core IT infrastructure focus and 25% Vonage/UCaaS telephony responsibilities.

You will deploy servers, manage networks, IAM, security, and backups while optimizing Vonage features, call routing, and integrations with Salesforce, Teams, and Zendesk.

Qualifications

• Associate's degree or equivalent in IT; or related experience.
• 3+ years IT systems administration or infrastructure support; 1+ year VoIP (Vonage) admin.
• Experience with hybrid Windows/Mac environments; Tier 2/3 support.

Responsibilities

• Deploy, configure, and maintain servers, workstations, and SaaS apps in a hybrid on-premises and cloud environment.
• Monitor and troubleshoot network performance: LAN/WAN, VPNs, firewalls, Wi‑Fi, ISP links.
• Manage Okta/Azure AD/M365 user lifecycles and access controls.
• Support security, patching, backups, and disaster recovery testing.
• Maintain Vonage administration, call routing, DIDs, and UCaaS integrations with Salesforce/Teams/Zendesk.
• Oversee in-office tech: AV, signage, access control, and asset management.

Skills

Windows Server administration

macOS administration

Linux familiarity

Active Directory / Azure AD

Okta / IAM

VoIP administration (Vonage)

SaaS / MDM / endpoint management

Networking fundamentals

Security & backups

Customer support SLA compliance

Education

Associate's degree or equivalent in IT

Bachelor's degree in IT/CS preferred

Tools

Vonage Business Cloud

Salesforce

Microsoft Teams

Zendesk

Meraki

AWS Management Console

Cisco Meraki (MS/MR)

Intune

Azure AD / Entra ID

Job description

FairSquare, Inc. is seeking an IT Infrastructure and Telephony Specialist in Orlando, FL, to manage a hybrid on‑premises and cloud environment with a 75% core IT infrastructure focus and 25% Vonage/UCaaS telephony responsibilities.

You will deploy servers, manage networks, IAM, security, and backups while optimizing Vonage features, call routing, and integrations with Salesforce, Teams, and Zendesk.