IT Infrastructure Team Lead

Kapco, Inc.; Grafton (WI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an IT Infrastructure Team Lead to enhance their employee-focused culture. This role involves managing helpdesk operations, maintaining hardware assets, and optimizing network performance. The company prides itself on innovation and quality, offering excellent benefits and growth opportunities. If you are passionate about technology and want to make an impact in a collaborative environment, this position is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Profit Sharing

Vacation

Paid Holidays

Onsite Wellness Center

Gym Membership

Qualifications

• 5+ years of IT hardware and Helpdesk support experience.
• Proficiency with Active Directory, Microsoft 365, and networking protocols.

Responsibilities

• Ensure end user tickets are assigned & completed within established SLAs.
• Manage hardware deployment & maintenance of PCs, tablets, and printers.

Skills

Helpdesk Support

Active Directory

Microsoft 365

Networking Protocols

Interpersonal Skills

Communication Skills

Education

Associate or Bachelor's degree in IT

Tools

VoIP Systems

Job description

Description

Kapco Metal Stamping is the Midwest's premier contract manufacturer of metal components, trusted by some of the world's biggest brands to make precision metal parts. Kapco's constant investment in modern, state-of-the-art equipment and cutting-edge technology sets us apart from other manufacturers in the industry and helps us deliver the highest quality products to our partners.

Alongside our metal stamping, fabrication, welding, and machining capabilities, Kapco has built a lasting reputation for our family culture based upon six core values: Innovation, Attitude, Integrity, Impact, Accountability, and Safety.

Today, Kapco employs over 600 employees across our family of companies, and we are looking to add to our fast-growing team!

Come Together at Kapco Video

IT Infrastructure Team Lead

Kapco Grafton, WI

If you are driven to succeed with a passion for the professional growth and development of others, our employee-focused company may have the right opportunity for you. Kapco Inc. is looking for an IT Infrastructure Team Lead at our Grafton, WI facility.

Responsibilities:

• Helpdesk ownership: ensure end user tickets are assigned & completed within established SLA's
• Hardware deployment & maintenance of PC's, tablets, scanners, printers, and other equipment
• Maintain an organized system for company hardware assets and warranty/service packages
• Network management and maintenance - monitoring internet connectivity, regularly updating servers, switches, routers, and ensuring all equipment functions optimally
• Collaborate with the IT Manager to identify, evaluate & implement new software and process improvements across the family of companies
• Maintain relationships with key support vendors; ensuring that their costs, lead times, and service quality meet or exceed expectations
• Follow all company safety, quality, and housekeeping policies, procedures, and practices
• Other duties as assigned

Skills and Experience Requirements:

• Associate or Bachelor's degree in IT preferred, or comparable work experience
• Minimum of 5 years of IT hardware and Helpdesk support experience
• Proficiency with Active Directory, Microsoft 365, VoIP systems, and networking protocols
• Experience working in a multi-site manufacturing environment preferred
• Excellent interpersonal and communication skills
• Ability to work independently with minimal supervision

Kapco is setting new standards for innovation, efficiency, and quality in the metal stamping industry. Our company offers advancement opportunities, a goal-oriented compensation structure, excellent benefits including Medical, Dental, Vision, 401K, Profit Sharing, Vacation, Paid Holidays, an Onsite Wellness Center, Gym Membership, and a secure future. If you like what you see...explore more!