IT Infrastructure Support Engineer-IT565901

ICL; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

403(b) Retirement Savings Plan

Generous Paid Time Off

Employee Wellness Programs

Learning & Development Opportunities

Commuter Benefits

Job summary

ICL’s IT Infrastructure Support Engineer role in the New York City area contributes to the day-to-day deployment, management, monitoring, maintenance, support, and incident response for ICL’s IT infrastructure. Network infrastructure includes cloud services, firewalls, switches, wireless access points, cabling, security cameras, telephony systems and endpoints.

This position is part of a team delivering excellent IT service and support by phone, in-person and through remote tools to staff across

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• Experience: Managing Microsoft Active Directory networks.
• Experience: Managing firewalls, switches, WAPs and SDWANs.
• Experience: Managing Enterprise-level VoIP solutions.
• Certifications: CompTIA A+, Network+ or equivalent.

Responsibilities

• Provide tier 1 and 2 IT support by phone, in person and remote sessions.
• Follow established procedures to resolve common IT support requests.
• Provision and prepare IT equipment for staff.
• Maintain IT records, including asset management.
• Participate in on-call after-hours rotation.
• Collaborate with users to understand objectives and deliver great service.
• Maintain a clean and organized work environment.
• Stay current with technology trends and develop technical skills.
• Develop, maintain, and enforce ICL tech policies and procedures.
• Manage IT projects as assigned by supervisor.
• Communicate changes and incidents proactively to staff.

Skills

Active Directory

Network troubleshooting

VoIP management

Customer service

Education

Bachelor's degree

Tools

Firewalls

SDWAN

WAPs

IT Asset Mgmt

Job description

Job Category: Information Technology

Requisition Number: ITINF008492

• Posted : October 16, 2026
• Full-Time
• On-site

Locations

Showing 1 location

IT Department
125 Broad St
New York, NY 10004, USA

• Pay or shift range: $60,000 USD to $80,000 USD The estimated range is the budgeted amount for this position.

Description

Minimum Qualifications

• Education: Bachelors’ degree or the equivalent combination of education and experience is required
• Experience:
• Managing Microsoft Active Directory networks.
• Managing firewalls, switches, WAPs and SDWANs.
• Managing Enterprise-level VoIP solutions.

Certifications/Licenses: CompTIA A+, Network + or other technical trade certification.

• Work Eligibility:Mustbe authorized towork in the U.S.
• Work Location Requirement: Onsite

Compensation

Salary Range

• Minimum: $60,000
• Maximum: $ 80,000

What we Offer

• Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans
• 403(b)Retirement Savings Planwith employer match
• Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Daysand12paid holidays
• Employee Wellness Programs:Employee Assistance Programand mental health resources
• Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks

Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.

JOB SUMMARY:

ICL’s IT Infrastructure Support Engineer, contributes to the day-to-day deployment, management, monitoring, maintenance, support, and incident response for ICL’s IT infrastructure. Network infrastructure includes but is not limited to, cloud services, firewalls, switches, wireless access points, cabling, security cameras, telephony systems and workstation and server endpoints. This position part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.

ESSENTIAL JOB FUNCTIONS:

• Provide tier 1 and 2 support by phone, online and in-person through visits to NYC area locations.
• Follow established procedures to resolve common IT support requests.
• Provision and prepare IT equipment for staff.
• Maintain IT records, including asset management.
• Participate in on-call after-hours rotation schedule.
• Work with users to elicit the objectives behind their request and provide great customer service.
• Maintain a clean and well-organized work environment.
• Stay current with technology trends and continuously develop technical skills.
• Contribute to the development, maintenance, and enforcement of ICL technology-related policies and procedures.
• Manage IT projects as assigned by supervisor.
• Communicate with staff on a proactive basis regarding IT changes and incidents that affect them.
• Work on tasks and projects as assigned by supervisor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.