Onsite IT Technician
ICL Group
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Job summary
ICL Group is seeking an Onsite IT Technician to deliver customer-focused IT support for local users at our Lawrence, KS plant. You will collaborate with NA Server, Cyber and Network Teams and report to the IT Infrastructure Manager.
Responsibilities include planning and operating Windows and Linux servers, managing SharePoint/Lync/RDS, VMware environments, and supporting 1st/2nd line requests while aligning with ITIL practices.
Qualifications
- High School Diploma or GED required.
- 5 years of IT experience with at least 3 years in IT operations.
- Experience supporting Microsoft Office 365.
- Experience with VMware systems, configuration and staging.
- Service ticketing system experience.
- Understanding of IT infrastructure and security architectures.
- Knowledge of Microsoft Client/Server OS and applications.
- Fluent written and spoken English.
- Customer-focused orientation and service mindset.
- Ability to plan, manage projects and solve problems.
- Ability to work alone or in a team and handle multiple tasks.
Responsibilities
- Conception and optimization of the local server, storage, client and network environment.
- Plan, install, operate and maintain Windows and Linux/Unix server systems.
- Administer local file/print services, Lync Enterprise and SharePoint 2010; RDS.
- Collaborate with Global IT Infrastructure and service provider teams.
- Monitor servers, network and security systems.
- Manage VMware environments and storage.
- Improve the working environment for mobile users.
- Handle 1st and 2nd line service requests and troubleshooting.
- Develop concepts and IT architecture per ICL strategy.
- Follow Change Management processes and document implementations.
- Support Global Help Desk and Training with user manuals.
Skills
Education
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Job description
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As the Onsite IT Technician, you will provide customer focused personal computing support for all hardware and software products for local users or users visiting their respective plant location. You will also work closely with the NA Server, Cyber and Network Teams to provide limited Operations Technology support to all NA plants when needed. In this position, you will report directly to the IT Infrastructure Manager and collaborate with a regional Infrastructure team. This position must be able to understand and problem-solve in complex situations using a wide variety of internal and external resources. This position may be required to be available after hours and on weekends.
The Onsite IT Technician will be responsible for the conception, implementation and operation of local IT solutions on a functional level, as well as enhancements of the existing local environment. This position assists in planning and implementation of Infrastructure IT projects and optimizes the working environment for the users.
We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Lawrence, KS to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area.
- Conception and optimization of the existing local server, storage, client and network environment
- Planning, installation operation and maintenance of Microsoft Windows and Linux / Unix server systems
- Administration and maintenance of local File- and Print-Services, Lync Enterprise, SharePoint 2010, Remote Desktop Services
- Work closely with all other Global IT Infrastructure Teams and the IT Global Infrastructure Service Provider Teams
- Monitoring of servers, network and security entry systems and environments
- Administration of local VMWare Server virtualization environments and storage systems
- Simplification and optimization of the working environment for mobile users
- Supporting service requests and troubleshooting within the 1st and 2nd level support
- Execution of analysis for the client requirements, developing of concepts and designing of IT architecture on bases of ICL´s strategy
- Work according to ICL and ITIL standards, creating the documentation for implementation and updates in the local infrastructure services as described in the Change Management process; while completing the configuration and initial technical testing of the Change Requests approved
- Support the Global Help Desk and Training team in coordinating and creating user manuals for new and updated services
- Support the Global Help Desk in the 1st level support, analyzing the Events, Incidents, Problems, Request, Access and Changes
- Support the NA Server, Cyber and Network Teams to provide IT/OT infrastructure, applications and security assistance where applicable
- Troubleshoot and solve problems with desktop PCs, laptops, network issues and printers
Maintain documentation and procedural changes to local Infrastructure environment
- High School Diploma or GED required
- 5 years of IT experience with a minimum of 3 years of general IT operational experience
- Experience supporting Microsoft Office 365
- Experience with VMWare Systems, configuration and staging
- Service Ticketing System experience
- Understanding of IT infrastructure and security architectures
- Knowledge and expertise working with Microsoft Client/Server operational systems and applications
- Handling of common software and platform technologies
- Fluent written and oral English language skills
- Service oriented thinking
- Customer focused orientation
- Knowledge with the analysis and the implementation of target architecture
- Excellent interpersonal skills
- Strong verbal and written communication skills
- Planning, project management and problem-solving skills
- Ability to handle multiple tasks and work under pressure
- Demonstrated ability to work alone and as part of a team
- Ability to work occasionally after hours and on weekends when needed
- Ability to travel ~15% to North American ICL locations
- 2-year technical degree or professional certification
- Minimum of 2 years of experience with working in international and distributed IT environments
- Experience with Azure Cloud Services
- Knowledge of Active Directory and GPO’s
- Familiarity with OT/SCADA systems
If you are hired at ICL, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. We also offer a generous benefits package (more information on benefits listed below).
ICL is committed to offering you a comprehensive set of benefits to empower you and your family physically, mentally, emotionally, and financially. The benefits we offer to our diverse and inclusive workforce include:
- Competitive base pay and performance bonus
- Medical, dental, vision, and life benefits that start quickly - the first of the month after hire. Wellness Incentive Program to lower your health insurance cost
- Inclusive benefits for growing families, covering fertility, adoption, and parental leave
- Generous Leave and FMLA policies
- Tax-advantaged health savings and spending accounts (when applicable)
- Prescription program that provides most generic maintenance medications at no cost (including Insulin products)
- 401k eligibility from day one of employment with a generous company matching contribution. 100% vested after one year of service
- Crisis assistance available to support employees during unforeseen circumstances
- Employee Assistance Program that includes comprehensive mental health support for you and your household family members
- Student Loan Assistance
- Business travel reward points are eligible for personal use
- Paid time off to support volunteering and Employee Resource Group's (ERG) participation
- Free membership to a program that offers various discounts for travel, entertainment, groceries, and much more
ICL Group Ltd. is a global leader in agriculture, food and industrial solutions, utilizing its unique mineral resources and extensive expertise to address key sustainability challenges related to food security and access to essential minerals. ICL is focused on driving long-term growth through its specialty agriculture and food businesses, while strategically managing its bromine, potash and phosphate mineral resources. ICL's global professional workforce is dedicated to expanding its growth engines and efficiently operating - both structurally and economically - while maintaining and optimizing its core operations. The company’s operations are organized under four segments: Industrial Products, Potash, Phosphate Solutions and Growing Solutions. ICL shares are dual listed on the New York Stock Exchange and the Tel Aviv Stock Exchange (NYSE and TASE: ICL). The company employs more than 12,000 people worldwide, and its 2025 revenues totaled approximately $7 billion. For more information, visit the company's website at www.icl-group.com.
Equal Opportunity Employer/Veterans/Disabilities
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