IT Infrastructure Supervisor - Information Technology

Fort Bend County; United States; On-site; USD 78,316 - 97,892; Full time

Job summary

Fort Bend County is seeking an IT Manager responsible for managing infrastructure, voice, and audio-visual teams. The role requires ensuring service levels are met and coordinating vendor work for special events. The ideal candidate will have a Bachelor’s degree, seven years of work experience including five in management, and advanced knowledge in Cisco technologies.

Starting salary ranges from $56.85 to $71.06 per hour, depending on qualifications. Full-time employees enjoy a variety of benefits.

Qualifications

• Bachelor’s degree in computer science or related field, or relevant experience.
• Seven years of relevant experience, five in management/supervisory roles.
• Advanced knowledge in Cisco technology, protocols, and security systems.

Responsibilities

• Manage infrastructure, voice, and audio-visual teams.
• Ensure SLAs for response times are maintained.
• Research and recommend new technology solutions.

Skills

Cisco technology

analytical skills

technical support

supervisory skills

Education

Bachelor’s degree in computer science

High school/GED with relevant experience

Job description

Responsibilities

Plans, manages, and provides work direction for infrastructure, voice, and audio-visual teams. Ensuring customer service levels are adhered to and SLAs for response times are maintained. Coordinates work performed by outside vendors and monitors vendor service levels that are utilized in support of special events such as emergency response, elections support and network deployments. Participation and recommendation of new technology solutions for items such as network management, infrastructure design, remote connectivity support, and Justice Center support. Research and recommend technology in support of long-range infrastructure design and implementation planning. Recommends and implements infrastructure policies and other technology standards to ensure adherence of approved disaster recovery procedures. On call 24/7 for IT support issues. Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

Minimum Job Requirements

• Bachelor’s degree in computer science or related field. High school/GED and four years of relevant professional experience in addition to seven years of required experience may be substituted for the Bachelor’s degree.
• Seven years of work-related experience; including five years of management/supervisory experience.
• Advanced knowledge in Cisco technology, protocols and security systems in a converged network environment which encompasses local, wide area, wireless and VoIP applications.
• Strong multi‑platform system technical skills; strong analytical and system design skills.
• Strong background in technical support and operations management; exceptional supervisory and organizational skills.
• Verbal and written communications skills; interpersonal skills and ability to deal effectively with the public, vendors, other employees, and elected officials.
• Advanced technical certifications preferred.

Salary and Benefits

Starting salary range: $56.85 - $71.06 per hour, based on qualifications. Closing date: Upon filling position. All full‑time and part‑time employees are members of the Texas County District Retirement System (TCDRS). Full‑time employees also enjoy a wide range of benefits.

Equal Opportunity & Disability Statement

Fort Bend County is an equal‑opportunity employer, committed to non‑discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal and local laws, unless such classification is a bona fide occupational qualification. For more information on Fort Bend County’s TitleVI / Nondiscrimination Statement, visit www.fbctx.gov/comply. Fort Bend County is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. FBC complies with the Americans with Disabilities Act and all other applicable federal, state and local laws regarding disability discrimination and accommodation.