IT Infrastructure Supervisor

City-of-Wheat-Ridg; Wheat Ridge (CO); On-site; USD 90,000 - 113,000; Full time

Benefits offered by this job

Medical (United Health and Kaiser)

Retirement plan

Paid vacation, family leave, sick, and

Holiday time

Bilingual incentive program

Job summary

The City of Wheat Ridge is seeking an IT Infrastructure Supervisor to lead a team and ensure the reliable operation of the organization’s IT systems. You will design, implement, and optimize server, SaaS, network, and telecom infrastructure while guiding staff to deliver excellent service.

You will supervise IT staff, manage projects and vendors, and uphold change management practices. The role requires strategic thinking and hands-on technical expertise in a public-sector setting.

Qualifications

• Five years’ experience managing and delivering infrastructure design and operational excellence.
• Minimum two years experience managing an infrastructure team.
• Hands-on experience in troubleshooting software and hardware.
• Knowledge of current best practices and standards, including Group Policy, Microsoft 365, Azure, backups, and desktop support.
• Public sector experience is a plus.

Responsibilities

• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
• Develop, implement, and maintain policies, procedures, and training for infrastructure teams and project management.
• Participate in IT strategy development with the IT executive team.
• Oversee procurement efforts for infrastructure products and services.
• Manage vendors and contracts during deployment and ensure security measures are planned and deployed.
• Supervise system administrators, desktop technicians, and service desk; conduct performance reviews.

Skills

Infrastructure design

Operations excellence

Service delivery

Team management

Troubleshooting hardware/software

Group Policy

Microsoft 365

Azure

Backups

Desktop support

Education

ITIL certification

Project Management certification

Microsoft systems certification

Cybersecurity certification

Tools

Microsoft 365

Azure

Job description

IT Infrastructure SupervisorRooted in Community, Growing with PurposeAnticipated Hiring Range: $90,320-$112,898. The final hiring salary will be determined based on the selected candidate’s qualifications, experience, internal equity, and other applicable considerations. In infrequent cases, exceptional candidates with qualifications that exceed the typical requirements may be considered for a salary above the anticipated hiring range.ABOUT US:Wheat Ridge was founded during the 1859 Gold Rush as a rest stop for miners and later named for its golden wheat fields. As unsuccessful miners turned to farming, the area thrived with orchards, vegetable fields, and later, greenhouses, earning the title “Carnation City.” Incorporated in 1969, Wheat Ridge now offers a central location with easy access to Denver and the Rocky Mountains. It operates as a home-rule city with a council-manager government, where the elected council sets policy, and the manager oversees daily operations and budgeting. We strive to create a welcoming environment for all staff, volunteers, and members of our community.ABOUT THE ROLE: The IT Infrastructure Supervisor’s role is to manage staff and overall operations, ensuring the stable operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly server infrastructure, Software as a Service (SaaS) systems, network infrastructure, and telecommunications systems. The IT Infrastructure Supervisor will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.RESPONSIBILITIES:Strategy & PlanningDesign and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.Help develop, implement, and maintain policies, procedures, and associated training plans for infrastructure team members and project management.Participate in the development of IT strategies in collaboration with the IT executive team.Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.Ensure changes are documented and change management processes are followedFill in for Chief Information Officer when neededAcquisition & DeploymentManage vendors, outsourcers, and contractors to secure infrastructure-specific products and services. Oversee projects and vendors while work is in progressAssist with the planning and deployment of infrastructure security measures.Operational ManagementSupervise and provide support for system administrators, desktop technicians, and service desk; conduct performance reviews and corrective action.Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including servers, backups, CCTV, cloud, security, wireless implementations, etc.Oversee projects and project portfolio.Define hardware and software standards in conjunction with system owners and stakeholders.Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.Establish and maintain regular written and in-person communications with the IT executives, decision-makers, stakeholders, department heads, and end users regarding changes and pertinent infrastructure activities.Practice IT asset management, including maintenance of component inventory and related documentation.Ensure quality user experiences for staff, residents, and partners.Act as Tier 4 customer support as needed, including monitoring the ticket queue and resolving incidents.Maintain a practice of continuous improvement.ABOUT YOU: Includes things such as education or formal training, experience, work environment, physical activity requirements.WHY YOU SHOULD WORK AT THE CITY OF WHEAT RIDGE:Company sponsored medical (United Health and Kaiser), dental, and vision plansRetirementPaid vacation, family leave, sick, and holiday timeBilingual incentive programEmployer paid life insuranceFSA/HSAEAPPositive, inclusive workplaceDedicated resources toward professional growth and developmenHOURS OF WORK AND LOCATION:Hours of Work: 9am-5pm M-FMust have on-call availability for two-week rotations every 2 monthsLocation: Primarily operates out of the City Hall LocationAbility to travel between City locationsPlease note that research suggests that women and BIPOC individuals may self-select out of opportunities if they don’t meet 100% of the job requirements. We encourage anyone who believes they have the skills and the drive necessary to succeed here to apply for this role.Please apply with a resume and cover letter here. No walk-ins, please.The City of Wheat Ridge is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusivity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, marital status or any other applicable characteristics protected by law, unless related to a bona fide occupational qualification. The City of Wheat Ridge will consider reasonable accommodations for employment to qualified applicants upon request to the Human Resources Office.JOB QUALIFICATIONS:Five years’ experience managing and delivering infrastructure design and operational excellence.Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.Minimum two years experience managing an infrastructure team.Hands-on experience in troubleshooting software and hardware.Knowledge of current best practices and standards, including Group Policy, Microsoft 365, Azure, backups, and desktop support.Certifications in ITIL, Project Management, Microsoft systems, cybersecurity preferredPublic sector experience is a plus.