IT Infrastructure Manager (Perm Hire)

Futurewave Systems; Columbus (GA); On-site; USD 95,000 - 120,000; Full time

Job summary

Futurewave Systems in Columbus, Georgia is seeking an experienced IT Manager responsible for overseeing team management, server operations, and budget management. Ideal candidates should have over 10 years of IT experience, including at least 5 years in project management.

The role includes ensuring compliance with policies, managing multiple technologies, and enhancing internal client relationships, while promoting effective communication across teams.

Qualifications

• 10 years of IT work experience, including 5 years managing projects.
• Experience with projects in multiple technologies and functions.
• Strong communication skills, both verbal and written.

Responsibilities

• Manage team and support server build/OS including Linux and Microsoft servers.
• Support Microsoft Exchange and Enterprise Backup Solutions.
• Lead initiatives to set expectations and provide coaching to team members.

Skills

Project management

Technical leadership

Customer relationship management

Budget management

Team leadership

Training development

Tools

MS Excel

MS PowerPoint

MS Word

Job description

is a financial services company based in Columbus, Georgia, with approximately $29 billion in assets. They provide commercial and retail banking, investment, and mortgage services to customers.

Job Description

• Responsible for team management and support of Server build / OS support, including Linux, Microsoft Server 2008 R2, and Server 2012 R2.
• Support of Microsoft Exchange, Microsoft Group Policy, Microsoft AD, and Enterprise Faxing.
• Support of Enterprise Backup Solutions and Enterprise Citrix Environment.
• People leadership: setting expectations, coaching, counseling, training, development, evaluation, feedback, hiring, discipline, and separations; staffing management.
• Organizational effectiveness: building industry knowledge; ensuring compliance with policies; promoting governance and process adherence.
• Operate within broad goals and objectives, assess impact, make strategic decisions, and serve as final decision authority for department budget and project activities.
• Work with business units to set priorities and annual investments, and manage the budget for supported products and services.
• Challenge others to develop as leaders while clarifying roles and responsibilities.
• Coordinate communication with all enterprise areas affecting scope, budget, risk, and resources; execute project activities with relevant business units.
• Ensure projects follow System Development Life Cycle standards, tailoring methodology to meet audit standards.
• Collaborate with end users, business technologists, and others to understand and prioritize business goals, develop system requirements, and refine design specifications.
• Assist development staff, project managers, and business analysts in prioritizing IT opportunities, defining and addressing project dependencies.
• Increase internal client satisfaction and deepen client relationships.
• Manage all aspects of systems analysis, design, development, installation, maintenance, and enhancement for mission‑critical application systems.
• Provide technical responses to Requests for Quotes (RFQ’s) and address technical product issues, deploying new software releases.
• Allocate budget, staff, tools, and support for cost‑effective implementation and training.
• Provide direction and integrate activities with other IT departments, ensuring successful implementation and support.
• Manage day‑to‑day activities of the assigned area, providing leadership, growth opportunities, and performing hiring, performance appraisal, and problem resolution.
• Develop and deliver training for internal IT and external users to ensure effective use of existing and new systems.
• Ensure each team member is aware of risk within their functional area, observes policies, procedures, and regulations, and reports violations promptly.
• Perform other related duties as required.

Qualifications

10 years of IT work experience, including 5 years managing projects. Experience with projects in multiple technologies and functions, and demonstrated experience managing customer relationships.

• Possesses a combination of business, behavioral, and technical leadership skills, especially an understanding of customers' business needs, processes, and functions.
• Experience supervising support operations for a multi‑site environment, budget and expense management, and contract management.
• Proven track record in deploying large‑scale technology solutions and interfacing between business and technical teams to develop strategies, gather requirements, estimate projects, and report progress.
• Knowledge of leveraging business applications for competitive advantage.
• Knowledge of current technologies and experience leading inter‑organization change for efficiency improvements.
• Knowledge of the software development process, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management.
• Exceptional verbal and written communication skills.
• Strong conceptual and creative skills.
• Experience managing IT medium to large operating budgets.
• Strong teamwork and interpersonal skills at all levels of management.
• Ability to blend creativity, problem solving, and technical skills to refine existing theories or develop new approaches.
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
• Ability to communicate needs and schedules to IT and clients.
• Ability to establish and maintain a high level of customer trust and confidence.
• Proficient in MS Excel, MS PowerPoint, and MS Word.