IT Infrastructure Engineer - Windows Server & Networking

Diodes Inc; Milpitas (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Diodes Incorporated is seeking a detail-oriented IT Infrastructure Engineer to maintain company network and server equipment and support end-users across U.S. operations, including our Global Headquarters.

This position reports to the US Infrastructure Manager. You will provide Tier 2 support for desktop, laptop, printer, mobile device, and application issues, manage onboarding/offboarding, and maintain Windows Server environments, AD/DNS/DHCP.

Qualifications

• Bachelor's degree in IT or related field is required.
• 3–5 years of help desk or network-related experience preferred.
• Excellent customer service and communication skills.
• Strong analytical and problem-solving abilities with multitasking.

Responsibilities

• Provide Tier 2 support for desktop, laptop, printer, mobile, and application issues.
• Manage onboarding/offboarding, provisioning, and access management.
• Support remote and onsite users including executive staff.
• Maintain Windows Server environments, AD, DNS, DHCP and related services.
• Install and troubleshoot switches, routers, APs, and firewalls.
• Monitor performance, capacity, and availability; propose improvements.
• Assist with upgrades, migrations, and technology refresh projects.
• Document infrastructure and create network diagrams and SOPs.
• Implement security best practices, patching, and access controls.
• Maintain incident/service/change records; coordinate with vendors.

Skills

Customer service

Communication

Analytical thinking

Time management

Documentation

Team collaboration

Education

Bachelor’s degree in Information Technology or related field

Tools

Windows OS

Windows Server

Active Directory

DNS

DHCP

TCP/IP

Microsoft 365

Intune

Entra

AppDeployment

Firewalls

Network monitoring

Endpoint management

Patch management

System backup

Job description

Diodes Incorporated is seeking a detail-oriented IT Infrastructure Engineer to maintain company network and server equipment and support end-users across U.S. operations, including our Global Headquarters.

This position reports to the US Infrastructure Manager. You will provide Tier 2 support for desktop, laptop, printer, mobile device, and application issues, manage onboarding/offboarding, and maintain Windows Server environments, AD/DNS/DHCP.