IT Infrastructure Engineer: Windows, Network & Security

Diodes Incorporated; Milpitas (CA); On-site; USD 47,000 - 59,000; Full time

Job summary

Diodes Incorporated is seeking a detail-oriented IT Infrastructure Engineer to maintain company network and server equipment and support end-users across the U.S. operations, including our Global Headquarters.

This role reports to the US Infrastructure Manager. The position involves Tier 2 support for devices, onboarding/offboarding, and maintaining Windows Server, AD, DNS, DHCP, and security practices while coordinating with vendors.

Qualifications

• Bachelor’s degree in Information Technology or a related field.
• 3–5 years of experience with help desk or network-related duties.
• Excellent customer service and communication skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented with strong documentation, organizational, and time-management skills.
• Vendor certifications such as CompTIA, Microsoft, Cisco, Palo Alto, or VMware are preferred.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Provide Tier 2 technical support for desktop, laptop, printer, mobile device, and application issues.
• Support user onboarding and offboarding, including account provisioning, equipment deployment, and access management.
• Support remote and onsite users, including VP, SVP, and C-suite employees.
• Maintain and support Windows Server environments, Active Directory, DNS, DHCP, and related infrastructure services.
• Install, configure, monitor, and troubleshoot switches, routers, wireless access points, firewalls.
• Monitor infrastructure performance, capacity, and availability and proactively identify improvement opportunities.
• Assist with infrastructure upgrades, system migrations, and technology refresh projects.
• Create and maintain infrastructure documentation, network diagrams, standards, and operating procedures.
• Implement and maintain security best practices, including patch management, endpoint security, and access controls.
• Maintain accurate incident, service request, and change management records.
• Coordinate with vendors and service providers to resolve technical issues and maintain support contracts.
• Participate in after-hours maintenance activities and on-call rotations as required.

Job description

Diodes Incorporated is seeking a detail-oriented IT Infrastructure Engineer to maintain company network and server equipment and support end-users across the U.S. operations, including our Global Headquarters.

This role reports to the US Infrastructure Manager. The position involves Tier 2 support for devices, onboarding/offboarding, and maintaining Windows Server, AD, DNS, DHCP, and security practices while coordinating with vendors.