IT Infrastructure Engineer - Columbia, MD

Rohde & Schwarz (China) Technology Co., Ltd.; Columbia, Northern (MD, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Rohde & Schwarz (China) Technology Co., Ltd. is seeking an IT Network Infrastructure Engineer to support the Americas region, maintain Network and Security Infrastructure, and provide lifecycle and project-based support.

The role participates in a 24/7 follow-the-sun model with EMEA and Asia teams, develops SOPs and architecture diagrams, and identifies automation opportunities to improve incident resolution and customer experience while meeting OLAs. Some travel is required.

Qualifications

• Experience in IT network infrastructure and security operations.
• Ability to work across time zones in a global team.

Responsibilities

• Provide lifecycle and project-based support for Americas Infrastructure.
• Support 24/7 follow-the-sun operations with EMEA/APAC teams.
• Create and maintain SOPs, standards, and architecture diagrams.
• Identify automation opportunities for faster issue resolution.
• Maintain infrastructure to meet OLAs on availability and performance.
• Follow ITSM standards for incidents, problems and changes.
• Travel domestically and internationally as required.

Job description

• Primary support as IT Network Infrastructure engineer in maintaining Network & Network Security Infrastructure within R&S Americas region.
• Provide complete operational life-cycle and project based support for R&S Americas Infrastructure.
• Participate in 24/7 follow-the-sun operating model along with EMEA and Asian region teams to support R&S global infrastructure.
• Create and maintain SOPs, reference standards, architecture diagrams and other supporting documents as required.
• Continue to identify and implement regular operational activities that can be automated and or transitioned to Level 1 support after adequate documentation and knowledge transfer for swift issue resolution and better customer experience.
• As part of a larger team, maintain R&S Infrastructure that meets and beats the established OLAs on both availability and performance.
• Follow R&S established ITSM standards while resolving incidents, problems & service requests and while making changes to Infrastructure.
• Continuously assess the technology and service risk within Americas Infrastructure and make improvements to mitigate those risks.
• Work independently, within a team environment to achieve business objectives.
• Minimum Domestic and International travel would be required