Senior IT Support Analyst

Mettler Toledo AG; Columbia (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

Mettler Toledo AG in Columbia, MD seeks a Sr IT Support Specialist to maintain IT infrastructure and facility operations for US-based AutoChem employees. You will be the primary contact for end-user support, coordinating with Corporate IT, local management, and vendors to ensure smooth operations.

Responsibilities include desktop and device support, incident tracking in ServiceNow, escalation of complex issues, software and hardware installation, asset management, backup verification, and

Qualifications

• Customer-focused IT support experience.
• Experience coordinating with vendors and management.
• Familiarity with workplace facilities is a plus.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Provide technical support for desktops, laptops, printers, mobile devices, and conference room tech.
• Receive, document, track, and update incidents via ServiceNow.
• Escalate complex IT, security, networking, server, or application issues.
• Install software and hardware per company standards.
• Assist with asset management, inventory, and equipment deployment.

Skills

End-user support

Incident management

Vendor coordination

Building operations

Tools

ServiceNow

Job description

As our Sr IT Support Specialist, you will play a key role in maintaining and supporting the IT infrastructure and facility operations at our Columbia, MD site and across all US-based AutoChem employees. Reporting to the Area IT Manager, you will be the primary point of contact for end-user support, coordinating with Corporate IT, local management, and third-party vendors to ensure smooth IT and facility operations.

Additional Responsibilities:

• Provide technical support for desktops, laptops, printers, mobile devices, telephones, conference room technology, and related equipment.
• Receive, document, track, and update incidents and service requests through the ServiceNow ticketing system.
• Escalate complex infrastructure, security, networking, server, application, or architectural issues to higher-level support teams.
• Install approved software, operating system updates, and standard hardware according to documented company standards.
• Assist with inventory tracking, asset management, equipment deployment, and equipment replacement activities.
• Support routine backup verification, equipment moves, and workstation setups.
• Oversee daily maintenance and operations of leased building.
• Monitor and manage building systems including HVAC, electrical, plumbing, and security.
• Manage vendor relationships for building repairs and other contracted services.
• Assist in space planning and office moves within the leased building, as well as preparation for on-site events (Town Halls, Large On-Site Meetings, etc.)

To be eligible for this position, you must be authorized to work in the United States without requiring any employment-based visa sponsorship now or in the future. This includes CPT, OPT, F-1, J-1, H-1B, or any other employment-based visa.