IT Analyst II – Regional IT Infrastructure

Jobtailor; LaFayette (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking an IT Infrastructure Analyst to join the Regional Infrastructure team in North America, providing first- and second-level support and coordinating with global IT. You will manage server hardware, OS deployments, patching, and networking across Dell/HP hardware, VMware, and Linux environments.

The role requires 3+ years in IT, strong networking knowledge (Cisco/Juniper), and the ability to travel up to 50%.

Qualifications

• Associate’s Degree or technical certification or equivalent IT experience.
• 3+ years in IT covering Dell/HP server hardware, Windows Server OS, Active Directory, VMware vSphere, Linux, networking (Cisco/Juniper).
• Strong understanding of Cisco/Juniper networking hardware, installation, configuration, troubleshooting.
• Experience with server patch management and operating systems (Windows Server 2012/2016/2019/2022, Linux variants).
• Ability to work independently in a fast-paced environment and travel up to 50%.
• Authorized to work in the United States without sponsorship now or in the future.

Responsibilities

• Compile and develop documentation for a knowledge base.
• Support daily operations for the Regional Infrastructure team in North America.
• Assist with deployment and operational support of standard hardware and software offerings.
• Provide first- and second-level support for Delivery & Support services.
• Perform hardware and software patch management.
• Adhere to global IT standards and coordinate with global IT teams.
• Develop relationships with internal and external partners.
• Maintain technical knowledge through training and professional networks.
• Perform other duties as assigned.

Skills

Networking concepts

Server hardware

Troubleshooting

Windows Server

VMware ESXi

Education

Associate’s Degree

Technical Certification

Tools

VMware vSphere

Active Directory

Juniper Networking

Cisco Networking

Job description

Responsibilities

• Compiling and developing documentation to create a knowledge base for software and hardware supported by the Delivery & Support team
• Supporting daily operations for the Regional Infrastructure team within North America with extended support globally
• Assisting other analyst(s) within the global domain function IT with day‑to‑day activities related to the procurement, deployment, and operational support of standard hardware and software offerings
• Providing first‑ and second‑level support for services provided through the Delivery & Support team
• Providing hardware and software patch management
• Adhering to global IT standards and coordinating related activities with global IT teams
• Developing working relationships with internal and external business partners
• Maintaining technical knowledge by attending educational workshops, formal training, reviewing professional publications, establishing and expanding professional networks, and participating in professional societies
• Performing other duties as assigned

Requirements

• Associate’s Degree, technical certification(s), or equivalent IT experience
• 3+ years of experience in the IT field encompassing a majority of the following areas – Dell & HP Server Hardware, Microsoft Server Operating Systems, Active Directory, VMWare vSphere, Server patch management update processes, Linux operating systems, Security concepts and implementation (NTFS, O/S hardening, etc.), shared storage systems, and advanced server hardware concepts (clustering, etc.), Juniper and/or Cisco networking or 3+ years of experience providing customer support and resolution regarding technical issues
• Strong understanding of Cisco and Juniper (preferably Juniper) networking hardware, concepts, installation, configuration, and troubleshooting
• Proficient understanding of Dell & HP server hardware concepts, installation, configuration, and troubleshooting
• Ability to install, configure, operate, and maintain Operating Systems including Windows Server 2012/2016/2019/2022, VMware ESXi, & SLES, & Ubuntu
• General knowledge of IT concepts, best practices, and commonly used procedures
• Proven analytical abilities in addition to strong troubleshooting and diagnostic skills, and ability to diagnose performance issues and tune system performance
• Ability to work independently in a fast paced, high-volume environment and communicate technical concepts, information, and service‑related topics with cross‑functional teams and all levels of personnel and management
• Ability/willingness to travel up to 50%, and ability/willingness to meet flexible schedule arrangements per customer requirements (i.e. off‑shifts, on‑call)
• Must be authorized to work in the United States without sponsorship now, or in the future

Core Competencies

Demonstrates expertise in IT support and operations, with a strong focus on hardware and software management, including Dell & HP server hardware, Microsoft Server Operating Systems, and networking concepts. Proven ability to troubleshoot and resolve technical issues while maintaining effective communication with cross‑functional teams.

Certifications & Qualifications

• Technical Certification
• Associate’s Degree

Tools & Technologies

• VMware vSphere
• Active Directory
• Juniper Networking
• Cisco Networking