IT Infrastructure Engineer: Cloud, AI & End-User Support

Arbor Realty Trust, Inc.; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

401(k) eligibility

Paid time off

Job summary

Arbor Realty Trust, Inc. is seeking an IT Infrastructure Engineer to provide first-level technical support, manage cloud and on-premises infrastructure, and document resolutions for employees. You will troubleshoot issues, escalate when needed, and communicate complex concepts clearly.

The role involves assisting with cloud migration, AI-enabled tools, and Active Directory management. A bachelor's degree and 3–5 years of experience are required, with a salary range of $70,000–$80,000 plus

Qualifications

• Bachelor’s degree in Computer Science, Computer Information Systems, or a similar relevant field.
• 3–5 years of relevant experience.
• In-depth knowledge of Microsoft 365 and Azure.
• Familiarity with AI technologies and generative AI.
• Strong networking and AD management skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Serve as the first point of contact for employees needing technical assistance by phone or email.
• Assist with cloud migration and infrastructure modernization projects.
• Implement, support, and administer AI-enabled technologies and tools.
• Support cloud infrastructure and security in time.
• Troubleshoot, diagnose, and resolve hardware and software issues.
• Provide timely resolutions and excellent customer service.
• Maintain records of problems and resolutions.
• Provide guidance on IT products and services.

Skills

Microsoft 365

Azure

Active Directory

Networking basics

AI technologies familiarity

Microsoft Teams telephony

AV support

Communication skills

Education

Bachelor’s degree in CS or related field

Tools

Microsoft Teams

AD tooling

Job description

Arbor Realty Trust, Inc. is seeking an IT Infrastructure Engineer to provide first-level technical support, manage cloud and on-premises infrastructure, and document resolutions for employees. You will troubleshoot issues, escalate when needed, and communicate complex concepts clearly.

The role involves assisting with cloud migration, AI-enabled tools, and Active Directory management. A bachelor's degree and 3–5 years of experience are required, with a salary range of $70,000–$80,000 plus