IT Incident Response Technician

MANTECH; Chantilly (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

MANTECH in Chantilly, VA seeks a motivated Incident Technician to deliver technical support, hardware/software troubleshooting, and incident management in a mission-focused environment. You will install, configure, and document IT equipment, assist end users, and collaborate with network services, systems engineering, and application teams to restore service.

Candidates should have relevant technical support experience, familiarity with Windows, AD, TCP/IP, and ITIL processes.

Qualifications

• HS Diploma with 6+ years of relevant experience, or associate's with 4+ years, or bachelor's with 2+ years.
• Experience providing technical support in a help desk or incident management role.
• Ability to troubleshoot hardware, software, network, and telecom issues.
• Experience supporting Windows 10, Office 2016+ and common business apps.
• Knowledge of Active Directory, TCP/IP networking, and standard IT support tools.
• Experience installing IT endpoints (desktops, printers, VOIP phones, network switches).
• DTO responsibilities experience.

Responsibilities

• Deliver end-to-end incident response and customer support following ITIL processes.
• Support installation, configuration, relocation, and documentation of desktop IT equipment.
• Troubleshoot and resolve issues involving Windows AD, Office, business applications, browsers, and network connectivity.
• Provide clear communication and user assistance during outages or restorations.
• Travel locally between customer sites for assignments.
• Work shifts from 6:00 AM to 2:30 PM as part of a team providing coverage.

Skills

Customer service

Communication

Problem solving

Education

HS Diploma

Associate's degree

Bachelor's degree

Tools

Active Directory

Windows 10

Office 2016+

ServiceNow ITSM

Remedy

Jira Service Management

Job description

MANTECH in Chantilly, VA seeks a motivated Incident Technician to deliver technical support, hardware/software troubleshooting, and incident management in a mission-focused environment. You will install, configure, and document IT equipment, assist end users, and collaborate with network services, systems engineering, and application teams to restore service.

Candidates should have relevant technical support experience, familiarity with Windows, AD, TCP/IP, and ITIL processes.