IT Incident & Problem Manager

Fulton County; Atlanta (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

Fulton County's Department of Information Technology seeks an Incident/Problem Manager to lead the lifecycle of incidents and problems, identify root causes, and minimize recurrence across IT services.

The role requires a Bachelor's degree in a related field and four years of incident and problem management experience, plus a valid Georgia driver's license. ITIL service delivery knowledge is preferred, and strong communication and collaboration skills are essential.

Qualifications

• Bachelor's degree in a related field and four years of incident and problem management experience.
• Valid Georgia driver's license.
• ITIL service delivery process preferred certification.

Responsibilities

• Identify and categorize incidents, prioritize resolution and perform root cause analysis.
• Escalation point for high priority incidents and collaborate with support teams.
• Develop and maintain incident and problem processes; implement changes to prevent recurrence.
• Monitor incident management performance and review environments for trends.
• Operate servers and office equipment and use standard software to document activities.
• Coordinate activities and communicate with supervisor and stakeholders to resolve issues.
• Perform other related duties as required.

Skills

Incident management

Problem management

Communication skills

Collaboration

ITIL awareness

Education

Bachelor's degree in related field

Tools

ITIL framework

Job description

Fulton County's Department of Information Technology seeks an Incident/Problem Manager to lead the lifecycle of incidents and problems, identify root causes, and minimize recurrence across IT services.

The role requires a Bachelor's degree in a related field and four years of incident and problem management experience, plus a valid Georgia driver's license. ITIL service delivery knowledge is preferred, and strong communication and collaboration skills are essential.