IT Implementation & Training Automation Specialist

Delaware North; Buffalo (NY); On-site; USD 69,000 - 93,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Annual performance bonus

Job summary

Delaware North is seeking an IT Implementation Analyst in Buffalo, NY to ensure effective implementation of standard applications for properties and the business. You will document configurations, develop automations, and train stakeholders to enable smooth deliveries.

The role emphasizes creating repeatable processes, collaborating with product/project teams, and ensuring policy compliance across IT and company operations.

Qualifications

• Associate's degree or equivalent in information management, business administration, computer science, or a related field.
• Minimum of 2 years of relevant work experience in hospitality/entertainment with exposure to information security.
• Working knowledge of enterprise systems such as POS, hospitality, and Microsoft Productivity Suite.
• Experience in documentation, training, and project management.
• Experience with Python scripting, PowerShell, and Postman.
• Experience in leveraging APIs to interpret system configurations.
• SharePoint and ServiceNow experience is a plus.

Responsibilities

• Work with product and project teams to assist in implementations elements.
• Identify property interfaces, data requirements and any exceptions to an implementation.
• Educate and train business stakeholders and system users.
• Learn systems to create repeatable processes for implementation and training.
• Document complete configurations for stable delivery and client requests.
• Plan and create automations that ensure proper configuration governance of implementations.
• Develop and engage users in training programs.
• Prepare documents for handoff to client delivery and support teams.
• Comply with IT and company-wide policies and procedures.

Skills

Python scripting

APIs

Postman

SharePoint

ServiceNow

Education

Associate's degree or equivalent in information management, business administration, computer science, or related field

Tools

PowerShell

Job description

Delaware North is seeking an IT Implementation Analyst in Buffalo, NY to ensure effective implementation of standard applications for properties and the business. You will document configurations, develop automations, and train stakeholders to enable smooth deliveries.

The role emphasizes creating repeatable processes, collaborating with product/project teams, and ensuring policy compliance across IT and company operations.