Senior IT Specialist

Socket.dev; Fort Bragg (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

SAIC is seeking an IT Specialist to maintain critical network, system, and communication technologies for mission partners. This role covers Tier 1 and 2 support across network, systems, and phones, with responsibilities spanning routers, switches, VTCs, laptops, and related infrastructure.

The ideal candidate has broad technical knowledge, hands-on experience with diverse network protocols, hardware, and software, and a passion for troubleshooting.

Qualifications

• Solid technical skills across a variety of network protocols, hardware, and software.
• Strong troubleshooting, analytic and diagnostic abilities with good communication.
• Security+ certification is required and DoD 8140 compliance is mandatory.

Responsibilities

• Install, configure, monitor, and troubleshoot WAN/LAN routing and switching hardware/software.
• Maintain equipment logs, ensure link functionality, and support lifecycle operations for LAN/WAN infrastructures.
• Provision and manage secure LAN/WAN VPN services and enforce DoD/DISA/USSOCOM policies.

Skills

Networking protocols

Hardware

Software

Troubleshooting

Communication

Education

Security+ Certification

DoD 8140 compliance

CCNA preferred

Job description

SAIC is seeking an IT Specialist to play a key role in keeping critical network, system, and communication technologies running smoothly. This position provides Tier 1 and Tier 2 support across network, systems, and phone operations in alignment with the SIE OPORD. You’ll manage and maintain a wide variety of IT and communication systems—including routers, switches, VTCs, phones, laptops, and related infrastructure—while helping ensure reliable, secure performance for users and mission partners.

This role is ideal for someone with strong technical knowledge, hands‑on experience with diverse network protocols, hardware, and software, and a passion for troubleshooting and problem solving. Solid communication skills are essential, as you’ll collaborate closely with other IT team members and contribute to long‑range planning and resource administration for the enterprise network.

Key responsibilities include monitoring system performance, maintaining equipment logs, ensuring link functionality, and supporting full lifecycle operations for LAN/WAN infrastructures. You’ll also prepare technical implementation plans, conduct research to ensure network compliance with applicable standards, and provide regular performance updates to Government stakeholders.

Primary Duties Include:

• Installing, configuring, tuning, testing, operating, monitoring, upgrading, patching, troubleshooting, and managing WAN and LAN routing and switching hardware and software.
• Installing, maintaining, troubleshooting, and managing PC hardware and software within the WAN/LAN infrastructure.
• Supporting and repairing LAN/WAN capabilities, including point‑to‑point circuits, satellite connectivity, dedicated and broadband Internet connections, and associated routers, switches, and encryption devices.
• Configuring, operating, maintaining, defending, and troubleshooting LAN Programs of Record (PORs).
• Managing IT infrastructures across USSOCOM, Component Commands, TSOCs, and deployed forces, including required updates to routers, switches, circuits, and encryption devices.
• Maintaining and repairing Virtual Local Area Network (VLAN) architectures.
• Configuring, maintaining, defending, and troubleshooting classified and unclassified wireless LANs and wireless access points.
• Provisioning and managing secure LAN/WAN VPN services for remote elements and mission partners, ensuring compliance with DoD, DIA, DISA, USCYBERCOM, and USSOCOM policies and directives.
• Troubleshooting LAN/WAN voice, data, and transmission networks and assessing the impact of architectural changes.
• Implementing and maintaining network and security access controls.
• Updating, monitoring, managing, troubleshooting, and documenting routers and switches across USSOCOM LAN/WAN networks.
• Coordinating with Government and commercial circuit providers to expedite restoration of circuit outages.
• Supporting mobile devices and CSfC kits.

May require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission

Qualifications

Qualifications:

• Solid technical skills, with experience in a variety of network protocols, software, and hardware involved in IT Specialist operations.
• Comprehensive knowledge of Government hardware, software, and network components.
• Strong troubleshooting, analytic and diagnostic skills, along with good communication abilities
• Security+ Certification required
• Must be DoW 8140 compliant under the Work Role Code 411 – Technical Support Specialist- Intermediate level or higher. (CCNA Preferred)

Education & Experience:

• High school diploma with a minimum of 12 years of relevant experience, 10 years' experience with Associate's, OR 6 years' experience with Bachelor's.

Security Clearance:

• Active DoD TS/SCI clearance or higher is required.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit newsroom.