Tier 2/3 Help Desk

Ledgent Technology; California (MO); On-site; USD 39,000 - 52,000; Full time

Job summary

Ledgent Technology in Woodland Hills, CA is seeking an IT Help Desk professional with strong Level 2 support experience to assist ~60 internal users in a Microsoft-centric environment, including AD, Intune, and SaaS applications. This onsite contract role emphasizes timely ticket resolution and collaboration with MSP partners.

The ideal candidate will troubleshoot independently, automate routine tasks with PowerShell, and support executive leadership.

Qualifications

• 3+ years of IT support, desktop or systems administration experience.
• PowerShell scripting experience required.
• VDI experience required.
• Experience with Microsoft Intune and Active Directory administration.
• Ability to troubleshoot cloud-based SaaS environments, with strong customer service skills.
• Experience supporting executive-level users preferred.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide day-to-day technical support for internal employees
• Manage and resolve approximately 5-10 support tickets per day
• Perform Microsoft 365 administration and user management
• Administer Active Directory accounts, permissions, and access requests
• Manage and support Microsoft Intune environments
• Provision and deprovision users, devices, and system access
• Troubleshoot SaaS applications and cloud-based systems
• Support endpoint management, security, and device configuration
• Work closely with the organization's MSP and third-party service providers
• Assist with automation and process improvement initiatives
• Provide support to executive leadership and cross-functional teams
• Document support procedures and technical solutions

Skills

PowerShell

VDI

Microsoft Intune

Active Directory

Troubleshooting

Customer service

Independent work

Executive support

Job description

Location: Woodland Hills, CA (Onsite 5 Days per Week)
Employment Type: Contract (1-2 Months with possibility of extension)
Schedule: Monday-Friday, 8:30 AM-5:30 PM

About the Company

Our client is a leading organization within the legal and case administration industry, providing technology-driven services and support solutions to clients nationwide. The company operates in a primarily cloud-based environment and is seeking an experienced IT Help Desk II/junior III to provide hands-on technical support for internal users.

Position Overview

We are seeking a well-rounded IT Help Desk with strong Level 2 support experience and the ability to handle some Level 3 responsibilities. This individual will support approximately 60 internal users across a Microsoft-centric environment, serving as a key point of contact for technical issues, user administration, and endpoint management.

This role is highly visible and will interact with users at all levels of the organization, including executive leadership. The ideal candidate is comfortable troubleshooting independently, collaborating with external service providers and MSP partners, and contributing to process improvements and automation initiatives.

Responsibilities

• Provide day-to-day technical support for internal employees
• Manage and resolve approximately 5-10 support tickets per day
• Perform Microsoft 365 administration and user management
• Administer Active Directory accounts, permissions, and access requests
• Manage and support Microsoft Intune environments
• Provision and deprovision users, devices, and system access
• Troubleshoot SaaS applications and cloud-based systems
• Support endpoint management, security, and device configuration
• Work closely with the organization's MSP and third-party service providers
• Assist with automation and process improvement initiatives
• Provide support to executive leadership and cross-functional teams
• Document support procedures and technical solutions

Qualifications

• 3+ years of IT Support, Systems Administration, or Desktop Support experience
• PowerShell Scripting
• VDI experience
• Experience with Microsoft Intune
• Active Directory administration experience
• Experience supporting cloud-based environments and SaaS platforms
• Strong troubleshooting and customer service skills
• Ability to work independently in a fast-paced environment
• Experience supporting executive-level users is preferred
• PowerShell and automation experience is a plus
• Exposure to security best practices is a plus

Additional Information

• Fully onsite in Woodland Hills, CA
• Contract engagement expected to last 1-2 months but could extend
• Opportunity to work closely with senior security leadership and gain exposure to security initiatives
• Interview process consists of one interview with technical and HR leadership, followed by a quick hiring decision

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.