IT Helpdesk Technician (Remote)

United Church Homes; Ohio; Remote; USD 52,000 - 70,000; Full time

Job summary

United Church Homes is seeking an IT Technician to maintain IT assets across communities and assist end-users in performing their duties efficiently. The role covers hardware setup, software installation, user training, and ongoing troubleshooting.

The position emphasizes network and printer connections, software updates, and preventative maintenance. It also requires collaboration with service vendors and participation in weekly on-call rotations to ensure reliable IT support for staff and

Qualifications

• Associate degree or equivalent experience required.
• Two or more years of related IT experience preferred.
• Strong written and verbal communication; customer-focused approach.
• Ability to troubleshoot and resolve end-user issues.
• Familiarity with IT hardware, software, and networks.

Responsibilities

• Provide technical support to end-users, including hardware setup and troubleshooting.
• Install and maintain software packages such as operating systems and antivirus.
• Assist with hardware, cabling, and network connections.
• Maintain inventory of computers and network equipment.
• Participate in weekly on-call phone rotation with other IT technicians.
• Coordinate with contracted service personnel for installations and repairs.

Skills

Customer service

Oral communication

Written communication

Analytical thinking

Detail oriented

Deductive reasoning

Patience

Interpersonal skills

Training

Accountability

Education

Associate degree

Tools

Microsoft Office

Workday

PointClickCare

Job description

Community Name: US OH Remote

The IT Technician role is responsible for maintaining IT assets for long-term care, affordable housing, and middle market communities and aiding end-users in effectively carrying out their job duties.

Essential Functions Statement(s)

• Provide technical support to end-users, encompassing tasks such as hardware setup, software installation, user training and troubleshooting, etc.


• Provide hardware and cabling support for network equipment.


• Perform preventative maintenance on equipment/software.


• Evaluate end-users’ specific computer needs and implements necessary adjustments.


• Assists with establishing network and printer connections.


• Install specified software packages such as operating systems, Microsoft Suite, and anti-virus software.


• Replace and/or updates defective, outdated, or inadequate software packages.


• Research solutions to re-occurring issues.


• Maintain computer/network inventory.


• Engage with and assist contracted service personnel in installation of hardware/repairs as needed.


• Participate in the On-Call phone line weekly rotation with the other IT technicians.


• Consult with IT Services regarding budget requirements for purchase of equipment, software, etc.


• Attend department meetings as assigned and communicate regularly with other IT staff members.


• Perform all other duties as assigned or directed.

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.


• Accuracy - Ability to perform work accurately and thoroughly.


• Analytical Skills - Ability to use thinking and reasoning to solve a problem.


• Communication, Oral - Ability to communicate effectively with others using the spoken word.


• Communication, Written - Ability to communicate in writing clearly and concisely.


• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.


• Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.


• Detail Oriented - Ability to pay attention to the minute details of a project or task.


• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.


• Interpersonal - Ability to get along well with a variety of personalities and individuals.


• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.


• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.


• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.

Skills & Abilities

Education

• ~ Associate degree (two-year college or technical school) or equivalent experience: Required

Experience

• ~ Two (2) or more years of related experience

Computer Skills

• ~ Strong knowledge of operating systems and various types of applications. Microsoft Office Suite, Workday, and PointClickCare knowledge highly desirable.

Certifications & Licenses

• ~ Additional IT training helpful, continuing education in IT-related areas recommended; Must obtain and maintain mandatory, state, federal requirements and certifications for practice or occupation. Reliable transportation is required to commute between assigned work locations. The employee must possess a valid driver’s license and meet the eligibility criteria under United Church Homes’ liability insurance to operate a vehicle for work purposes.

Other Requirements

• ~ Must have strong oral and written communication skills; Must have strong interpersonal skills and a high degree of patience, especially in working with end-users; Must have demonstrated deductive reasoning and analytical skills; Must be able to utilize various hand and power tools, including wire termination equipment; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.