IT Helpdesk Technician (Remote)

United Church Homes; Columbus (OH); Remote; USD 42,000 - 64,000; Full time

Job summary

United Church Homes seeks an IT Technician to maintain IT assets across long-term care, affordable housing, and community settings. You will support end-users with hardware, software, and training, install operating systems and antivirus, and keep inventory up to date.

You’ll collaborate with contractors and participate in weekly on-call shifts to ensure smooth operations. The role requires an associate degree or equivalent experience, 2+ years in IT, and knowledge of Workday or PointClickCare

Qualifications

• Associate degree (two-year college or technical school) or equivalent experience required.
• Two (2) or more years of related experience expected.
• Mandatory, state, federal IT certifications or continuing education recommended.

Responsibilities

• Provide technical support to end-users, including hardware setup, software installation, and troubleshooting.
• Provide hardware and cabling support for network equipment.
• Perform preventative maintenance on equipment and software.
• Maintain computer/network inventory and assist contracted service personnel as needed.
• Participate in on-call phone line weekly rotation with other IT technicians.
• Consult with IT Services regarding budget requirements for purchase of equipment and software.

Skills

Operating systems knowledge

Microsoft Office

Analytical thinking

Problem solving

Education

Associate degree or equivalent experience

Tools

Workday

PointClickCare

Job description

Community Name:US OH RemoteThe IT Technician role is responsible for maintaining IT assets for long-term care, affordable housing, and middle market communities and aiding end-users in effectively carrying out their job duties.

Essential Functions Statement(s)

• Provide technical support to end-users, encompassing tasks such as hardware setup, software installation, user training and troubleshooting, etc.
• Provide hardware and cabling support for network equipment.
• Perform preventative maintenance on equipment/software.
• Evaluate end-users’ specific computer needs and implements necessary adjustments.
• Assists with establishing network and printer connections.
• Install specified software packages such as operating systems, Microsoft Suite, and anti-virus software.
• Replace and/or updates defective, outdated, or inadequate software packages.
• Research solutions to re-occurring issues.
• Maintain computer/network inventory.
• Engage with and assist contracted service personnel in installation of hardware/repairs as needed.
• Participate in the On-Call phone line weekly rotation with the other IT technicians.
• Consult with IT Services regarding budget requirements for purchase of equipment, software, etc.
• Attend department meetings as assigned and communicate regularly with other IT staff members.
• Perform all other duties as assigned or directed.

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.

Skills & AbilitiesEducation

Associate degree (two-year college or technical school) or equivalent experience: Required

Experience

Two (2) or more years of related experience

Computer Skills

Strong knowledge of operating systems and various types of applications. Microsoft Office Suite, Workday, and PointClickCare knowledge highly desirable.

Certifications & Licenses

Additional IT training helpful, continuing education in IT-related areas recommended; Must obtain and maintain mandatory, state, federal requirements and certifications for practice or occupation. Reliable transportation is required to commute between assigned work locations. The employee must possess a valid driver’s license and meet the eligibility criteria under United Church Homes’ liability insurance to operate a vehicle for work purposes.

Other Requirements

Must have strong oral and written communication skills; Must have strong interpersonal skills and a high degree of patience, especially in working with end-users; Must have demonstrated deductive reasoning and analytical skills; Must be able to utilize various hand and power tools, including wire termination equipment; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.