IT Helpdesk Technician: Imaging, AD & Network Support

Foxconn WI; Mount Pleasant (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package including medical, dental, and vision insurance coverage.

Basic life insurance and short-term disability coverage provided by employer.

401K with employer contribution.

Personal, Vacation, and Holiday paid time off.

Onsite Aurora Health & Wellness Center available for all employees.

Job summary

Foxconn WI is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure in Mount Pleasant, Wisconsin. This role involves resolving end-user technical issues, managing system configurations, and maintaining IT equipment.

The ideal candidate will hold an Associate's degree or have 2+ years of helpdesk support experience. The position offers comprehensive benefits and opportunities for career growth in Smart Manufacturing.

Qualifications

• Associate's degree in IT or related field OR 2+ years of helpdesk support experience required.
• Experience with Active Directory, MDM systems, and networking protocols preferred.
• Must be able to lift and move equipment up to 30 pounds and stand/sit for 8+ hours.

Responsibilities

• Resolve end-user technical issues and support requests.
• Install and configure approved software applications.
• Manage and support MDM systems and Active Directory.
• Image and deploy laptops and desktops.
• Maintain IT inventory and documentation.
• Support conference room equipment and printers.
• Monitor and resolve network connectivity issues.
• Provide scheduled rotating shift coverage (1st, 2nd, and 3rd shift).

Skills

Helpdesk support

Technical troubleshooting

Active Directory

MDM systems

Networking protocols

Education

Associate's degree in IT or related field

Job description

Foxconn WI is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure in Mount Pleasant, Wisconsin. This role involves resolving end-user technical issues, managing system configurations, and maintaining IT equipment.

The ideal candidate will hold an Associate's degree or have 2+ years of helpdesk support experience. The position offers comprehensive benefits and opportunities for career growth in Smart Manufacturing.