Helpdesk Technician

Foxconn WI; Mount Pleasant (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package including medical, dental, and vision insurance coverage.

Basic life insurance and short-term disability coverage provided by employer.

401K with employer contribution.

Personal, Vacation, and Holiday paid time off.

Onsite Aurora Health & Wellness Center available for all employees.

Job summary

Foxconn WI is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure in Mount Pleasant, Wisconsin. This role involves resolving end-user technical issues, managing system configurations, and maintaining IT equipment.

The ideal candidate will hold an Associate's degree or have 2+ years of helpdesk support experience. The position offers comprehensive benefits and opportunities for career growth in Smart Manufacturing.

Qualifications

• Associate's degree in IT or related field OR 2+ years of helpdesk support experience required.
• Experience with Active Directory, MDM systems, and networking protocols preferred.
• Must be able to lift and move equipment up to 30 pounds and stand/sit for 8+ hours.

Responsibilities

• Resolve end-user technical issues and support requests.
• Install and configure approved software applications.
• Manage and support MDM systems and Active Directory.
• Image and deploy laptops and desktops.
• Maintain IT inventory and documentation.
• Support conference room equipment and printers.
• Monitor and resolve network connectivity issues.
• Provide scheduled rotating shift coverage (1st, 2nd, and 3rd shift).

Skills

Helpdesk support

Technical troubleshooting

Active Directory

MDM systems

Networking protocols

Education

Associate's degree in IT or related field

Job description

Helpdesk Technician

Department: Data Center Service

Employment Type: Full Time

Location: SMC

Reporting To: Matt Hoye

Description

FII USA, Inc, a Foxconn Technology Group Company, is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure. Once a part of the team, you will be responsible for a wide variety of tasks within the IT Department in an office environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.

The Helpdesk Technician will resolve end-user technical issues, manage system configurations, and maintain IT equipment while assisting the IT Department as needed.

Responsibilities

• Resolve end-user technical issues and support requests
• Install and configure approved software applications
• Manage and support MDM systems and Active Directory
• Image and deploy laptops and desktops
• Maintain IT inventory and documentation
• Support conference room equipment and printers
• Monitor and resolve network connectivity issues
• Provide scheduled rotating shift coverage (1st, 2nd, and 3rd shift)
• Other duties as assigned.

Qualifications

• Associate's degree in IT or related field OR 2+ years of helpdesk support experience required
• Experience with Active Directory, MDM systems, and networking protocols preferred
• Must be able to lift and move equipment up to 30 pounds and stand/sit for 8+ hours.

Reasons you should work for us:

• Comprehensive benefits package including medical, dental, and vision insurance coverage.
• Basic life insurance and short-term disability coverage provided by employer.
• Supplemental life insurance and long-term disability coverage options available.
• 401K with employer contribution.
• Personal, Vacation, and Holiday paid time off for all full-time employees.
• Onsite Aurora Health & Wellness Center available for all employees.
• Employees are continuously encouraged to learn and grow their careers in smart manufacturing.