IT Helpdesk Technician II (Onsite Dallas)

Alt; Dallas (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical/Dental/Vision

FSA/HSA

Flexible PTO

401(k) + Company Match

Life Insurance

Pet insurance

Job summary

OpenLoop is seeking an IT Helpdesk Technician II to join our Dallas team onsite. You will provide Tier 2/3 support, onboard new employees, and administer key SaaS tools while ensuring secure, compliant IT operations.

Ideal candidates have 4+ years IT experience, including macOS and Windows enterprise management, and strong knowledge of security frameworks. This role offers growth in a fast-paced telehealth startup.

Qualifications

• Bachelor’s degree in IT or related field preferred.
• 4+ years general IT experience with 2+ years macOS and Windows enterprise management.
• Proficient in Okta, Google Workspace, Zoom, Slack, Atlassian, and Office365 administration.
• Strong understanding of cybersecurity principles and IT compliance frameworks (HIPAA, SOC 2, HITRUST).
• Experience in startup environments is highly preferred.
• Familiar with ITIL incident management and service delivery.

Responsibilities

• Provide Tier 2 and 3 technical support via Slack, email, Zoom, and Jira.
• Onboard new employees with device setup and account provisioning.
• Administer SaaS tools including Okta, Google Workspace, Zoom, Slack, Atlassian, Office365.
• Troubleshoot networking and remote connectivity issues.
• Troubleshoot integration issues and provision failures.
• Improve helpdesk processes and knowledge resources.
• Support infrastructure upgrades, security enhancements, and system integrations.
• Collaborate to uphold HIPAA, SOC 2, HITRUST compliance.
• Identify recurring issues and propose scalable solutions.
• Other duties as assigned.

Skills

Tier 2/3 support

MDM management

Okta administration

Google Workspace admin

Cybersecurity basics

Education

Bachelor’s degree in IT

Tools

Okta

Google Workspace

Zoom

Slack

Jira/Confluence

Office 365

Job description

OpenLoop is seeking an IT Helpdesk Technician II to join our Dallas team onsite. You will provide Tier 2/3 support, onboard new employees, and administer key SaaS tools while ensuring secure, compliant IT operations.

Ideal candidates have 4+ years IT experience, including macOS and Windows enterprise management, and strong knowledge of security frameworks. This role offers growth in a fast-paced telehealth startup.