IT Helpdesk Technician II

Van Cleef Engineering Associates, LLC; Doylestown (Bucks County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Rx Insurance

Vision Insurance

401(k) retirement savings plan

Paid holidays, vacation and sick days

Company-paid Life insurance

Company-paid Long-Term Disability保险

Professional Licensing reimbursement

Gym membership reimbursement

Flexible Spending Account (FSA)

Job summary

Van Cleef Engineering Associates, LLC is seeking an IT Helpdesk Technician II to deliver hands-on, on-site IT support across multiple offices in NJ/PA. You will manage Windows 11, Microsoft 365 apps, device imaging, Entra ID provisioning, Intune enrollment, and basic networking while coordinating with our MSP and HR for onboarding and offboarding.

You will join a collaborative IT team, provide after-hours support on a rotating basis, maintain hardware inventory, and assist with office relocation

Qualifications

• Associate’s degree or equivalent hands-on experience in IT.
• 2–3 years of IT support or help desk experience.
• Proficiency with Microsoft 365 apps, Windows OS, and hardware troubleshooting.
• Experience with imaging laptops, user provisioning (AD/Entra ID), and asset inventory.
• Familiarity with a professional ticketing system (Autotask, Jira, or similar).
• Basic networking knowledge (Wi‑Fi, DHCP/DNS, VPN).
• Strong customer service and multi‑location coordination skills.

Responsibilities

• Resolve onsite IT tickets: hardware setup, printers/peripherals, basic cabling, desktop troubleshoot.
• Coordinate with MSP on open/escalated tickets; keep clear notes and status updates.
• Onboarding/offboarding: laptop imaging, Entra ID provisioning, Intune enrollment, license assignment; coordinate with HR.
• Provide first-line troubleshooting for Windows 11, Microsoft 365 apps, network, printers, and VoIP.
• Assist with day-to-day office networking equipment under senior staff guidance.
• Track and manage IT inventory across all office locations.
• Participate in vendor calls and help coordinate invoices with Accounts Payable.
• Support business continuity and disaster recovery: setting up/relocating equipment at all locations.
• Support onsite IT projects, equipment installs, and office relocations.
• Occasional after-hours or weekend support on rotation.

Skills

Microsoft 365

Windows OS

Hardware troubleshooting

Laptop imaging

Active Directory/Entra ID

Equipment inventory tracking

Ticketing systems

Networking basics

VPN connectivity

Customer service

Education

Associate’s degree in Information Technology/Computer Science or related field

Bachelor’s degree preferred

Tools

Autotask

Jira

Job description

Van Cleef Engineering is a dynamic, multi‐disciplined firm of Engineers, Certified Inspectors, Landscape Architects, Planners and Land Surveyors. We are committed to creating a personal and professional environment where we can build and focus on helping communities through teamwork and support. Our local offices provide our employees with opportunities for professional development and growth, including our Young Professionals Group, a flexible working environment, and times to celebrate our accomplishments together.

Van Cleef is proud to have been recognized in Pennsylvania as a Best Place to Work for 2025! Another great reason to choose to work with Van Cleef!

Due to our continued growth, we are currently seeking an IT Helpdesk Technician II to provide hands‑on, on‑site IT support across our offices, working alongside our internal IT Team and our managed service provider (MSP) to keep staff productive and systems running smoothly. This role is a strong fit for someone who enjoys varied, hands‑on IT work - hardware, account administration, networking basics, and vendor coordination - across multiple physical sites rather than a single desk.

Key Responsibilities

• Resolve onsite IT tickets in our ticketing system - hardware setup and configuration, printer and peripheral support, minor low-voltage/network cabling, and general desktop/laptop troubleshooting


• Follow up with our MSP on open or escalated tickets to ensure timely resolution; keep ticket notes and status updates clear and current


• Support new hire onboarding and departure offboarding: laptop imaging and setup, Microsoft 365 / Entra ID account provisioning and license assignment, Intune device enrollment, and mobile device setup, coordinating closely with HR


• Provide first line troubleshooting for Windows 11, Microsoft 365 apps (Outlook, Teams, Word, Excel), network connectivity, printers, and VoIP handsets, escalating to the senior staff and MSP as needed


• Assist with day‑to‑day support of office networking equipment (switches/access points, basic firewall and VPN connectivity issues) under the direction of the senior staff


• Track and manage IT inventory - logging equipment as it's received, deployed, or returned across all office locations


• Participate in vendor calls and help coordinate invoices with Accounts Payable


• Support business continuity and disaster recovery activities, including delivering, setting up, or relocating equipment (including storage/backup devices) at all our office locations


• Support onsite visits related to IT projects, equipment installs, office relocations, and vendor evaluations


• Provide occasional after‑hours or weekend support for urgent IT issues, on a rotating basis with the wider IT team

Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field required; Bachelor’s degree preferred. Equivalent hands‑on experience, personal/home lab projects, or relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified) will be considered in place of a degree


• Minimum of 2–3 years of experience in IT support, help desk, or technical operations


• Working knowledge of Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), Windows operating systems, and basic hardware troubleshooting


• Hands‑on experience with laptop setup/imaging, user account provisioning (Active Directory and/or Entra ID), and equipment inventory tracking


• Familiarity with a professional ticketing system (Autotask, Jira, or similar) preferred


• Basic understanding of networking fundamentals - Wi‑Fi troubleshooting, DHCP/DNS basics, VPN connectivity


• Strong customer service mindset with clear written and verbal communication skills


• Highly organized, with the ability to manage multiple tickets and priorities simultaneously across several office locations


• Ability to lift and carry equipment up to 50+ pounds as needed


• Willingness to travel regularly between New Jersey and Pennsylvania office locations


• Valid driver’s license and clean driving record


• Availability for occasional after‑hours or weekend support when required

What We Offer

We are committed to creating a personal and professional environment where we can build and focus on helping communities through teamwork and support. Our local offices provide our employees with opportunities for professional development and growth, including our Young Professionals Group, a flexible working environment, and times to celebrate our accomplishments together.

• Medical/Rx Insurance


• Vision Insurance


• 401(k) retirement savings plan (traditional and Roth options) with company match


• Paid holidays, vacation and sick days


• Company‑paid Life insurance


• Company‑paid Long‑Term Disability insurance


• Professional Licensing reimbursement


• Gym membership reimbursement


• Flexible Spending Account (FSA)

Compensation:

Commensurate with experience.

Additional Information

Van Cleef is a proud Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.

This position is not eligible for H1‑B or any other visa sponsorship

We thank all applicants; however, only shortlisted candidates will be contacted.