IT Helpdesk Technician

Momentum Behavior Services; Rochester (MN); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

FSA or HSA plan options

STD & LTD

Life Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Accident Insurance

Parental Leave Program

Profit Share Program

401(k)

PTO & Holiday Pay

Job summary

Momentum Behavior Services in Rochester, MN seeks an IT Helpdesk Technician for in-person support across the clinic network. You will be the first contact for technical inquiries and manage provisioning and maintenance of tablets and laptops.

Role requires exceptional customer service as you support clinical staff. Training will be provided for our systems, and you may travel regionally to clinics as needed.

Qualifications

• Exceptional customer service skills when assisting clinical staff.
• Strong fundamental troubleshooting abilities for IT incidents.
• Willingness to learn our specific systems with training provided.

Responsibilities

• Be the first point of contact for technical support requests.
• Manage end-user hardware fleet including provisioning and maintenance.
• Re-prep Android tablets and Windows laptops for clinics.
• Travel regionally to clinic locations as needed.

Skills

Customer service

Troubleshooting

End-user support

Organization

Job description

We are seeking an IN PERSON, patient, organized, and reliable IT Helpdesk Technician to support our growing network of behavioral health clinics.

Based out of Rochester, you will serve as the first point of contact for technical support requests and manage our end-user hardware fleet. This includes provisioning, maintaining, and re-prepping our Android tablets and Windows laptops.

Because you will be working directly with clinical staff who are focused on patient care, exceptional customer service skills are a must. We are happy to train the right person on our specific systems if you bring a great attitude, strong fundamental troubleshooting skills, and a solid work ethic.

Location

Rochester, MN

Position Type

Full-Time, in person

Compensation

$20.00 - $28.00 per hour with mileage reimbursement

Travel

Regional travel required to our clinics (Byron, Austin, Faribault, Mankato)

Benefits package including

• Health, Dental, and Vision Insurance
• FSA or HSA plan options
• STD & LTD
• Life Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, & Accident Insurance
• Parental Leave Program
• Profit Share Program
• 401(k)
• PTO & Holiday Pay