Service Desk Technician

Mankato Clinic; Mankato (MN); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

Life Insurance/AD&D

Long Term Care Insurance

401(k)/Profit Sharing

Education Assistance

Scholarship opportunities

Employee Success Sharing Bonus

Apparel discount

Volunteer Program

Job summary

Mankato Clinic in Mankato, MN is seeking a Service Desk Technician to maintain computer operations, handle end-user requests, and support on-call rotation.

The role requires a diploma or degree in computer science, knowledge of Windows OS, and strong communication. This is a full-time position—80 hours per pay period—with daytime hours and after-hours on-call support.

Qualifications

• Diploma or degree in the field of computer science and/or 1 year of equivalent work experience
• Knowledge of basic computer hardware
• Basic understanding of OSI
• Experience with desktop and server operating systems, including Microsoft Windows
• Working knowledge of a range of diagnostic utilities
• Exceptional written and oral communication skills, including strong documentation
• Exceptional interpersonal skills with focus on rapport building and listening
• Proven analytical and problem-solving abilities with ability to conduct research

Responsibilities

• The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks
• Receiving, prioritizing, documenting, and actively resolving end-user help requests
• Escalate incidents when appropriate to maintain SLA expectations
• Provide hands-on help at the desktop level when needed

Skills

Diploma or degree in computer science

Basic computer hardware

OSI knowledge

Windows operating systems

Diagnostic utilities

Documentation

Analytical problem solving

Team collaboration

Education

Diploma or degree in computer science

Job description

Children's Health Center
1421 Premier Drive
Mankato, MN 56001, USA

Description

Full-time, 80 hours per pay period
Monday-Friday between 8:00 am - 5:00 pm
After hours maintenance of systems is an expectation. This position is also part of an on-call rotation.
Variations from these hours may be made based on the needs of the department.

The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain Service Level Agreement (SLA) expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

Education and Experience Required:

• A diploma or degree in the field of computer science, and/or 1 year of equivalent work experience
• Knowledge of basic computer hardware
• Basic understanding of OSI
• Experience with desktop and server operating systems, including Microsoft Windows
• Working knowledge of a range of diagnostic utilities
• Exceptional written and oral communication skills, including strong documentation
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning
• Proven analytical and problem-solving abilities with ability to conduct research into a wide range of computing issues
• Ability to present ideas in user-friendly language
• Highly self-motivated, able to absorb and retain information quickly
• Ability to effectively prioritize and execute tasks in a high-pressure environment with keen attention to detail
• Experience working in a team-oriented, collaborative environment

Employment is contingent on successful completion of drug screen, health assessment, and background check.

Benefits & Compensation:

Base Pay Range: $24.00-$35.95, initial pay based on relevant work experience.

Additional compensation when on-call.

Our clinic environment offers primarily daytime, weekday schedules, helping employees maintain consistency in their daily routines. All employees scheduled 60-80 hours per pay period are eligible for full benefits.

• Health Insurance - all care received at the Mankato Clinic for employees and family members on the plan is covered at 100% after a $40 copay.
• Paid Time Off
• Paid Holidays
• Life Insurance/AD&D
• Long Term Care Insurance
• Generous 401(k)/Profit SharingPlan
• Education Assistanceand Scholarship opportunities
• Employee Success Sharing Bonus Program
• Credit towards Mankato Clinic Apparel
• Volunteer Program that supports the non-profits that matter to you!

Patients are at the heart of all we do at the Mankato Clinic. We respect our patients and each other. And we work together as a team to provide compassionate, high quality care and an awesome patient experience.

The Mankato Clinic is locally owned by our physicians who are committed to the health of this region. We offer primary and specialty care with over 200 providers and approximately 650 employees located across 12 sites in four communities, including Mankato, North Mankato, St. Peter, and Mapleton. We value each and every member of our staff, empower employees to make decisions and promote honest and open communication.

We believe diversity builds a stronger community where all people can thrive. Mankato Clinic promotes an inclusive environment where people feel they belong.

We are an Equal Opportunity Employer and select individuals best matched for the job based upon job-related qualifications regardless of age, race, gender, color, religion, creed, sexual orientation, disability, veteran status, national origin, marital status, familial status, status with regard to public assistance, or any other status or characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.