IT Helpdesk Technician

Sagent Behavioral Health; New Brighton (MN); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Healthcare, Dental, Vision

401k, Long Term Disability, Short Term

PTO and Paid Holidays

Job summary

Sagent Behavioral Health is seeking an IT Helpdesk Technician to be the first point of contact for end users, partners, and customers seeking technical support for day-to-day issues at our New Brighton, MN campus.

The role is fully onsite for the first 90 days, then transitions to a hybrid schedule with three days in the office and two days working from home. You will resolve problems, document tickets, and coordinate with IT peers to ensure timely solutions.

Qualifications

• Certification or equivalent work experience required.
• 2+ years of work-related experience preferred.
• Experience with Microsoft Azure and Intune is a plus.

Responsibilities

• Identify, research, and resolve technical problems.
• Document, track, and monitor issues in the Helpdesk system for timely resolution.
• Provide user support for software/hardware issues.
• Set up equipment and install required software.
• Perform basic system administrator duties (add/remove users, set up email).
• Support after-hours emergencies as part of On-Call rotation.
• All other assigned duties.

Education

1 year certification from college or technical school or equivalent work experience

Tools

Microsoft Azure

Intune

Microsoft Office Suites

VPN clients

Citrix Clients

Video conferencing software

Remote support tools

Workstation imaging applications

Job description

Brief Description

Job Title: IT Helpdesk Technician

Location: 1900 Silver Lake Road, Suite 210 New Brighton, MN 55112

Working Model: This role is fully onsite for the first 90 days, transitioning to a hybrid schedule of three days in the office and two days working from home.

Employee Type: 1.0 FTE - Full Time

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states,we offer the stability and resources to help you thrive.

Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.

Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice,we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models.

As an IT Helpdesk Technician at Sagent Behavioral Health, you will Serves as the first point of contact for Sagent end users, partners, and customers seeking technical support on day-to-day issues and requests. Helps determine the best solution based on the issue and details provided by our customers. You will interface with the rest of the IT team to provide a high level of customer service to the organization.

Full Time Benefits

• Healthcare, Dental, Vision
• 401k, Long Term Disability, Short Term Disability and Life Insurance
• PTO and Paid Holidays

Responsibilities

• Identifies, researches, and resolves technical problems.
• Documents, tracks, and monitors problems in the Helpdesk ticketing system to ensure a timely resolution.
• Answer user inquiries regarding computer software or hardware operation issues to resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Complete basic system administrator duties (add/remove users, set up e-mail, etc.)
• Fix PC, scanner, or printer issues.
• Part of On-Call rotation and provides support for after-hours emergencies and issues.
• All other assigned duties

Requirements

• 1 year certification from college or technical school or equivalent work experience.
• Minimum 2 years of work-related experience.
• Experience with Microsoft Azure and Intune.
• Able to travel to new clinics and existing locations as needed.
• Able to work weekends or evenings for special projects.
• Experience and knowledge of Microsoft Office Suites.
• Experience with Anti-virus / End Point Protection, VPN clients, Citrix Clients, video conferencing software, remote support tools, and workstation imaging applications.

Compensation

This is an non-exempt position. Hourly rate for this position will range from $25.00-$26.44

• Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE.
• Employees in these positions are W2.

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.