Help Desk & Desktop Support Technician (1099 Independent Contractor)

Northstarir; Minneapolis (MN); Hybrid; USD 41,328 - 45,460; Full time

Job summary

Northstarir is hiring a Help Desk & Desktop Support Technician as a 1099 Independent Contractor. The role is on-site with hybrid work options in Minneapolis, MN, offering a day shift from Monday to Friday.

You will provide Tier 1 technology support to physicians, nurses, and staff, ensuring reliable systems for patient care. You’ll deploy and maintain workstations, assist with onboarding/offboarding, and escalate advanced issues to the Healthcare IT Systems Administrator.

Qualifications

• Two or more years of Help Desk/DeskTop Support experience or equivalent training.
• Experience supporting Windows and/or macOS computers.
• Basic understanding of networking concepts (Wi‑Fi, TCP/IP, printers, internet).
• Familiarity with Google Workspace and Microsoft Office.
• Strong troubleshooting, organizational, and customer service skills.
• Excellent verbal and written communication; ability to prioritize requests.

Responsibilities

• Serve as the first point of contact for day-to-day technology support requests.
• Respond to tickets, calls, and emails promptly and professionally.
• Troubleshoot desktops, laptops, monitors, printers, and other equipment.
• Assist with password resets and account access.
• Set up and maintain computers and equipment; assist onboarding and offboarding.
• Maintain inventory and document resolutions.

Skills

Help desk

Desktop support

Windows

macOS

Networking basics

Google Workspace

MS Office

Customer service

Communication

Job description

Help Desk & Desktop Support Technician (1099 Independent Contractor)

Pay: $30 – $33 an hour
Job type: Contract
Shift and schedule: Day shift – Monday to Friday
Work setting: In-person – Hybrid work

Full job description

Help Desk & Desktop Support Technician (1099 Independent Contractor)

Pay: $30 – $33 per hour

Location: On-site

Schedule: Flexible daytime hours, Monday-Friday during normal clinic operating hours. Hours will vary based on help desk needs, employee onboarding and offboarding, workstation deployments, equipment upgrades, and technology projects.

Join Our Growing Healthcare Team

We are seeking a dependable, customer-focused Help Desk & Desktop Support Technician to provide Tier 1 technology support for our growing specialty healthcare clinic. This is an on-site, 1099 Independent Contractor position supporting physicians, nurses, clinical staff, and administrative employees by helping ensure they have reliable technology to deliver exceptional patient care.

Working closely with our Healthcare IT Systems Administrator, you’ll provide first-level technical support, deploy and maintain workstations, assist with user account management, support employee onboarding and offboarding, and maintain technology equipment. More advanced networking, cybersecurity, infrastructure, EMR administration, and systems issues are escalated to the Healthcare IT Systems Administrator.

If you enjoy solving technology problems, providing outstanding customer service, and working in a fast-paced healthcare environment, we’d love to hear from you.

What You’ll Do

• Serve as the first point of contact for day-to-day technology support requests
• Respond to help desk tickets, phone calls, and email support requests promptly and professionally
• Troubleshoot desktops, laptops, monitors, printers, scanners, phones, docking stations, and other technology equipment
• Assist users with password resets, login issues, and account access
• Provide basic support for Google Workspace (Gmail, Calendar, Drive, Shared Drives) and Microsoft Office applications
• Assist users with basic EMR/EHR access and navigation
• Set up, configure, deploy, and maintain computers and technology equipment
• Prepare technology and user accounts for employee onboarding and assist with offboarding
• Maintain IT equipment inventory and asset tracking
• Document support requests, troubleshooting steps, and resolutions
• Identify recurring technical issues and communicate trends to the Healthcare IT Systems Administrator
• Coordinate routine support with technology vendors as directed
• Support workstation deployments, equipment upgrades, office moves, and other technology projects
• Maintain HIPAA compliance and protect patient confidentiality

Qualifications

Required

• Two or more years of Help Desk, Desktop Support, or Technical Support experience, or equivalent technical training
• Experience supporting Windows and/or macOS computers
• Basic understanding of networking concepts including Wi‑Fi, TCP/IP, printers, and internet connectivity
• Familiarity with Google Workspace and Microsoft Office
• Strong troubleshooting, organizational, and customer service skills
• Excellent verbal and written communication skills
• Ability to prioritize multiple support requests while maintaining a positive, service-oriented attitude
• Comfortable working independently while managing multiple priorities with minimal supervision

Preferred

• Experience supporting users in a healthcare or medical office environment
• Experience supporting Google Workspace environments
• Experience with EMR/EHR systems
• Google IT Support Professional Certificate
• CompTIA A+ Certification
• CompTIA Network+ Certification

Compensation

• $30-$33 per hour
• Flexible daytime schedule based on clinic support needs and technology projects

Why Join Us?

You’ll play an important role in supporting the technology that enables our clinical team to provide outstanding patient care. This is an excellent opportunity for an experienced IT professional seeking a flexible, hands‑on role in a collaborative healthcare environment.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.

Reasonable Accommodation Statement

We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you require assistance or accommodation due to a disability, accommodations will be considered in accordance with applicable laws.

Pay: $30.00 – $33.00 per hour

Work Location: Hybrid remote in Minneapolis, MN 55447