IT Helpdesk Technician

Murgado Automotive Group; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full benefits package

401(k) with company match

Employee discounts on vehicles and for

Training & advancement

Job summary

Murgado Automotive Group in Miami, FL is seeking a full-time on-site IT Help Desk professional. You will be the first contact for technical support across phone, email, and our ticketing system, delivering remote and on-site assistance to keep users productive.

The role emphasizes troubleshooting, documentation, and opportunities to improve IT processes, with growth potential through training and internal advancement.

Qualifications

• 2+ years of help desk / IT support experience.
• Strong troubleshooting skills and a customer-first mindset.
• Detail-oriented with solid organization and communication skills (English required; additional languages a plus).
• Valid driver’s license and reliable transportation.
• Certifications or pursuing a degree in IT/CS are a plus.

Responsibilities

• You’ll be the first point of contact for technical support across phone, email, and our ticketing system.
• Deliver remote support using RMM tools and handle desktops, laptops, software, and peripherals.
• Manage user accounts, permissions, and access; troubleshoot hardware and printer issues.
• Document everything clearly and elevate when needed; assist with IT process improvements.
• Occasionally support after-hours projects or critical issues.

Skills

Customer-first mindset

Troubleshooting

Communication

Education

IT/CS degree preferred

CompTIA A+

Network+

MCP

Tools

ConnectWise Automate

RMM tools

Desktops/Laptops/Peripherals mgmt

Job description

Murgado Automotive Group | Corporate Office
Miami, FL | Full-time | On-site
Ready to be the go-to tech hero at a fast-growing national automotive group?
At Murgado Automotive Group, we’re a dynamic, expanding company representing some of the world’s finest automotive brands. You’ll join our collaborative IT team at the corporate office in Miami, supporting users across the organization and helping keep systems running smoothly so teams can deliver exceptional experiences every day.

This isn’t just another ticket-queue job. You’ll own the front line of support, solve real problems that keep the business moving, and have a clear path to grow your skills and career with a company that’s expanding coast-to-coast.

What’s In It For You

• Competitive pay: based on experience and performance
• Full benefits package (medical, dental, vision) + 401(k) with company match
• Employee discounts on vehicles and services
• Real opportunities to grow — we invest in training, certifications, and internal advancement
• Supportive, collaborative team culture where your ideas to improve systems and processes are welcome
• Variety and impact: work with modern tools and occasionally jump into projects or after-hours rollouts that keep things exciting

What You’ll Do

You’ll be the first point of contact for technical support across phone, email, and our ticketing system. Day-to-day, you’ll:

• Deliver remote support using RMM tools (ConnectWise Automate and similar)
• Install, configure, and maintain desktops, laptops, software, and peripherals
• Manage user accounts, permissions, and access
• Troubleshoot hardware, software, and printer issues
• Document everything clearly and elevate when needed
• Spot opportunities to improve IT processes and the user experience
• Occasionally support after-hours projects, upgrades, or critical issues

You’ll thrive if you love solving problems, communicating clearly, and keeping people productive.

What We’re Looking For

• 2+ years of help desk / IT support experience
• Strong troubleshooting skills and a customer-first mindset
• Detail-oriented with solid organization and communication skills (English required; additional languages a plus)
• Valid driver’s license and reliable transportation
• Bonus points for CompTIA A+, Network+, MCP, or similar certifications, or for pursuing/holding a degree in IT, Computer Science, or related field

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.