IT Helpdesk Technician

Helpt; Durango (CO); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Professional development assistance

Certification reimbursements

Vision insurance

Overtime opportunities

Job summary

Helpt is seeking multiple IT Support Agents to join the team. We provide 24x7x365 on-shore white-labeled technical support for MSP, technology, and product sectors whose clients rely on them for support at all hours.

The role is full-time with a fixed 40-hour schedule; shifts may include daytime, evening, overnight, weekend or holiday hours. Training starts soon and the company offers strong benefits.

Qualifications

• Excellent verbal communication skills (phone required).
• Organizational skills with keen eye for detail.
• Motivated self-starter with a passion for technology and support.
• MSP experience is a major plus.
• L1 Helpdesk experience.
• Strong troubleshooting skills.
• Customer service oriented; delighted by helping people.
• Familiarity with Windows family of operating systems.
• Familiarity with Mac family of operating systems.
• Desire to see printers launched into the sun.

Responsibilities

• Deliver consistently excellent, friendly, and professional support to clients.
• Handle inbound IT help desk calls, tickets, and service requests.
• Troubleshoot technical issues with clear communication, empathy, and a positive experience.

Skills

Verbal communication

Organizational skills

Self-starter

MSP experience

L1 helpdesk

Troubleshooting

Customer service

Windows OS

Mac OS

Printer troubleshooting

Job description

• Looking for an opportunity to gain experience in the IT Industry?
• Sick of being a corporate expense?
• Looking to work with a variety of environments and technology?
• Like working in a fast-paced environment with new challenges every day?
• Do you have a positive attitude and want a team that respects you for you?
• Do you get excited and delighted every time you help other people?

If that sounds like _ you_ then we want you on our amazing team of support agents at Helpt!!!

Helpt is seeking multiple IT Support Agents to join the team. At Helpt we provide 24x7x365 on-shore white-labled technical support on behalf of a range of companies in MSP, Technology, and Product Support sectors whose clients rely on them for support at all hours.

Schedule:

• This is a full-time position working 40 hours per week. Once your schedule is assigned, you will have a consistent, fixed shift rather than a rotating schedule. Because our team operates 24/7/365, your assigned shift could include daytime, evening, overnight, weekend, or holiday hours. Your exact schedule will be confirmed prior to your start date.

Responsibilities:

• Deliver consistently excellent, friendly, and professional service to clients and end users
• Handle inbound IT help desk and product support calls, tickets, and service requests
• Troubleshoot technical issues efficiently while providing clear communication, empathy, and a positive customer experience

Qualifications:

• Excellent verbal communication skills (often the phone will be your only tool)
• Exhibits outstanding organizational skills with a keen eye for detail
• Motivated self-starter (We want to see a passion for technology and support)
• Previous experience at an MSP is major plus.
• L1 Technical Experience in a Helpdesk Environment
• Strong troubleshooting skills (Home-lab counts, tell us about yours)
• Customer service oriented (you have to be delighted by helping people)
• Familiarity with the modern Windows family of operating systems
• Familiarity with the modern Mac family of operating systems
• An innate desire to see all printers launched into the sun

Bonus Skills You Should Tell Us About

At Helpt we want to hire a Whole Person. Hobbies, passions, interests, friends, and family are important to us and we want to know what other amazing skills you have picked up along life's journey. You'd be surprised how many of them will make you amazing at user-support!

What To Expect

• The initial training period lasts approximately three weeks and is conducted Monday through Friday, from 7:00 AM to 4:00 PM Eastern Time.
• Learn more about the company at https://gethelpt.com/
• Type: Full-time
• Pay: Starting at $18/hr-$20/hr based on experience
• Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance and certification reimbursements
• Vision insurance
• Overtime opportunities

Work Location: Fully Remote

Job Type: Full-time