IT Helpdesk Technician

Cordental Group; Des Moines (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Mileage reimbursement

Medical, dental, and vision insurance

Life insurance

401(k) with employer match

Paid time off and paid holidays

Job summary

Cordental Group is seeking an IT Helpdesk Technician to support internal teams from our Des Moines area resource center. The role combines on-site and remote assistance, focusing on Windows and Microsoft 365 environments with a patient, professional service mindset.

You will deploy and maintain devices, manage tickets, and collaborate with network admins on larger IT initiatives while traveling to practice locations as needed.

Qualifications

• Requires strong customer service skills and IT support experience.
• Healthcare or dental IT experience preferred.
• Solid knowledge of Windows and Microsoft 365 environments.
• Ability to explain technical issues to non-technical staff with patience and clarity.
• Willingness to travel up to 15% for on-site support.

Responsibilities

• Serve as a primary point of contact for IT support requests for internal employees.
• Deploy, configure, and maintain workstations, laptops, desktops, tablets, and mobile devices.
• Provide hands-on and remote support for Microsoft 365 environment.
• Manage helpdesk tickets and phone support with urgency and clear communication.
• Travel up to 15% to practice locations for on-site support and deployments.
• Install and support practice management and imaging software/hardware in a dental setting.
• Collaborate with network and systems administrators on IT initiatives.
• Document processes and recurring issues to build team knowledge base.

Skills

Customer service

IT support

Windows OS

Microsoft 365

Remote support

On-site support

Travel readiness

Education

High school diploma or equivalent

IT certifications preferred

Tools

Ticketing system

Remote support tools

Imaging software

Practice management software

Job description

IT Helpdesk Technician

Location: Des Moines, IA | Full-Time

Why Join Us

Cordental Group is looking for anIT Helpdesk Technicianto join our resource center IT team! The IT Helpdesk Technician is a trusted, go-to source of tech support for the internal teams that we serve. In this role, the internal employees you support are your customers, and creating a fast, friendly, and reliable experience for them is at the heart of the job.

We are looking for someone who can work independently, troubleshoot confidently, and bring IT experience (ideally in a healthcare or dental setting) to a team that supports practices across multiple states. If you are someone who takes pride in making every internal employee feel heard, helped, and taken care of, we want to hear from you!

What You'll Do

• Serve as a primary point of contact for IT support requests, delivering a consistently positive, patient, and professional experience to every internal employee you assist
• Deploy, configure, and maintain workstations, laptops, desktops, tablets, and mobile devices
• Provide hands on and remote support for our Microsoft 365 environment
• Manage helpdesk tickets and phone support with a strong sense of urgency, clear communication, and follow through
• Travel occasionally (up to 15%) to resource center and practice locations for on-site support and equipment deployments
• Install, troubleshoot, and support practice management and imaging software/hardware in a dental setting
• Partner closely with network and systems administrators on larger IT initiatives and rollouts
• Document processes, procedures, and recurring issues to build out team knowledge base

What Makes You a Great Fit

• Exceptional customer service skills are a must
• Prior IT support experience required;healthcare or dental IT experience strongly preferred
• Strong working knowledge of Microsoft Windows and Microsoft 365 environments
• Excellent verbal and written communication skills; you must becomfortable explaining technical issues to non-technical staff with patience and clarity
• A demonstrated sense of urgency and ownership when resolving employee IT issues
• Willingness to travel occasionally (up to 15%) to support practice locations
• Self-motivated, organized, and able to manage multiple priorities independently
• Valid driver's license and reliable transportation required
• High school diploma, GED, or equivalent; relevant IT certifications a plus

What We Offer

• Competitive pay
• Mileage reimbursementfor business travel
• Medical, dental, and vision insurance
• Life insurance
• 401(k) with employer match
• Paid time off and paid holidays
• The opportunity to be the trusted IT partner for practice and resource center teams across a well-established, multi state dental organization

Schedule & Location

Full-time, hybrid position based out of the Des Moines / West Des Moines, IA area, supporting the Cordental Group resource center and practice network. Occasional travel (up to 15%) to practice locations is required.

Equal Opportunity

Cordental Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.