IT Helpdesk Technician

Astemo; Blanchester (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

ASTEMO AMERICAS, INC. is seeking an IT Helpdesk Associate to maintain, troubleshoot, and support our IT systems for reliable operations in an onsite role in Ohio.

Responsibilities include researching and implementing strategic Helpdesk solutions, assisting end users, responding to calls and emails, documenting issues, and deploying hardware. The role requires Windows OS expertise and a strong customer service mindset.

Qualifications

• Associates degree in IT or related field, or equivalent IT experience.
• At least 1 year of IT support experience.
• Certifications relevant to the position will receive higher consideration.
• Willingness to perform off-hours support and on-call tasks.

Responsibilities

• Researches and implements strategic IT solutions related to Helpdesk support.
• Provides end-user support and resolves technical problems.
• Responds to telephone calls, email, and Help Desk requests for technical support.
• Documents, tracks, and monitors the problem to ensure timely resolution.
• Troubleshooting and installation knowledge of Microsoft Client OS, Windows 7/8.1/10/11, Office, and Imaging technologies.
• Deploy hardware as needed. Provide Off-Hour support as needed.

Skills

Customer service

Hardware basics

TCP/IP networking

LAN networking

Windows OS

Mobile devices

Safety compliance

Problem-solving

Education

Associate degree in IT

Job description

Company Name:

ASTEMO AMERICAS, INC.

Job Family:

Manufacturing & Operations

Job Description:

General Summary:

Maintains, installs, and troubleshoots IT related systems to ensure reliable operations.

Job Summary:

• Researches and implements technological strategic solutions related to Helpdesk support
• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and Help Desk requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10/11, Microsoft Office, and Imaging technologies
• Deploy hardware as needed.
• Provide Off-Hour support as needed. This includes taking home company provided equipment nightly to provide support.

Qualifications:

Knowledge, Skills, and Abilities:

• Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.
• Understanding of computer hardware (SSD, RAM, Processor, etc.)
• Knowledge and understanding of IT systems, and how they interconnect.
• Familiarity with mobile devices: iPhone and iOS
• Basic Working knowledge of TCP/IP and LAN Networking
• Adhere to all safety policies & guidelines.
• Willingness to take on special projects as directed by management.

Education:

Associates Degree in IT or related area, applicable certificates, or equivalent IT experience.

Experience:

Minimum of 1 year of experience, Certifications relevant to the position will receive higher consideration.

Working Conditions

Physical Demands:

• Team members may be routinely exposed to equipment operational noise heat-cold-and dust.
• Team Member may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.
• Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.).
• Comprehend and adhere to management directions and/or safety instructions with no restrictions.
• Effectively communicate in Business English language.
• Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties.
• Pull, push, carry, lift or move materials/people/items/equipment weighing over 50lbs or more during the work shift, with the use of Company provided devices as required by job duties.

Travel:

Local travel may be required as needed. Must have a valid driver’s license.

Location:

100% Onsite

Equal Opportunity Employer (EOE) – Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin.

At Astemo, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer.