IT Application Support Engineer

ASTEMO AMERICAS, INC.; Sunbury (Northumberland County); On-site; USD 70,000 - 95,000; Full time

Job summary

ASTEMO AMERICAS, INC. seeks an IT professional to support production systems and BI reporting across multiple facilities. You will work on Line Side Labeling, traceability, IoT, and related systems, while creating and optimizing dashboards and reports for end users.

You will analyze data structures, troubleshoot databases, and contribute to disaster recovery testing. Travel between Ohio plants is required; a strong collaboration with regional teams is essential.

Qualifications

• Bachelor-level knowledge in IT systems and reporting is required or equivalent IT experience.
• Experience with BI tools and data structures to support dashboards and reports.
• Understanding of manufacturing IT environments and plant systems is preferred.
• Ability to analyze data and translate business terms into technical solutions.

Responsibilities

• Administrate and support IT Production Systems including Line Side Labeling and IoT.
• Support report and dashboard creation; understand data, structures and business terms.
• Use BI tools such as SSRS, Tableau, Power BI to develop insights.
• Monitor, troubleshoot, and tune existing databases and applications.
• Troubleshoot programs and provide technical support for in-house systems.
• Test programming changes and assist in Disaster Recovery testing.

Skills

Analytical thinking

Effective communication

Self-starter

Team collaboration

Learning mindset

Interpersonal skills

Prioritization

Interaction with all levels

Education

Associate’s degree or equivalent IT experience

Tools

SSRS

Tableau

Power BI

SQL Databases

IT networking basics

MS Office / productivity software

Job description

Job Summary

This position will support the Information Technology department relating to production systems administration. Provide ancillary support for BI Dashboards, Reporting, and Database Administration. This position will support many facilities within the region and report to the regional lead within this function. Travel will be required between 2 of our Ohio plants.

Job Responsibilities

Administrate and support IT Production Systems to include Line Side Labeling, Traceability, IoT, and other systems as assigned. Support for report and dashboard creation to include an understanding of the underlying data, data structure, and business terminology. Using a variety of BI tools to include SSRS (SQL Server Reporting Services), Tableau, Power BI and others as applicable. Provide support to monitor, troubleshoot and tune existing databases. Provide support to troubleshoot existing programs to resolve issues. Provide technical support for in-house developed systems. Perform testing of programming development. Assist in creating, maintaining, and testing the Disaster Recovery Plan.

Knowledge, Skills, and Abilities

Ability to solve complex problems through analysis to propose and implement appropriate countermeasures based on timing, quality, and cost. Effective communication skills (written and oral) and problem-solving. Demonstrated self-starter to complete tasks promptly and with minimal direction. Self-directed and motivated when given objectives. Strong individual performer and a strong member when working within a team environment. Ability and desire to learn. Good interpersonal and negotiation skills. Ability to manage multiple conflicting priorities. Ability to interact with employees at all levels.

Qualifications

Working knowledge of business systems in a manufacturing environment. Proficient in programming languages to support end-user reporting requirements. Understanding of Microsoft-based productivity software. Working knowledge of SQL Databases & basic network configuration Working Knowledge of IT Hardware and Software

Education

Associate’s degree, applicable certificates, or equivalent IT experience.

Experience

Experience with C#, VB.net, JavaScript, JSON, and XML a plus

Job level is determined by various factors such as organization size, responsibility, career stage, and capabilities.

Supervisory Responsibilities

Will not supervise associates.

Travel

Travel will be required between 2 of our Ohio plants (Sunbury and Blanchester).

Physical Requirements

Incumbents may be routinely exposed to equipment operational noise, heat, cold, and dust. Incumbents may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged periods with no restrictions, as required by job duties. Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State and Federal regulations, etc.). Read, hear, speak, and see with no restrictions, as required by job duties. Comprehend and adhere to management directions and/or safety instructions with no restrictions. Effectively communicate in Business English language. Pull, push, carry, lift, or move items up to 10 lbs. throughout the work shift without assistance, as required by job duties. Pull, push, carry, lift or move materials/people/items/equipment weighing up to 50lbs or more during the work shift, with the use of Company provided “reach assistance technology” or “movement assist technology” (fork-lifts, pallet jacks, pulleys, dolly’s, robotics reach equipment, etc.), as required by job duties.

Equal Opportunity Employer (EOE) – Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin. At Astemo, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer.

If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to [e-mail] when applying for the position.

At Astemo, innovation drives our passion for excellence. As a global leader in the mobility sector, we are dedicated to shaping the future through advanced technology, sustainable practices and a commitment to empowering our diverse team of talented individuals. We believe that our greatest asset is our people. With a rich legacy of pioneering breakthroughs and forward-thinking mindset, we continuously seek exceptional individuals who share our vision and ambition to redefine the mobility industry. As you explore our website, we invite you to discover exciting career opportunities across various disciplines and regions. Whether you are an experienced professional or new graduate, there is a place for you to thrive and make a meaningful impact within our dynamic global community. Join us in driving innovation, shaping the future and unlocking new possibilities in the mobility industry. Your journey begins here at Astemo.

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