Deskside Support

City Electrical Factors; Port Saint Lucie (FL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) company match program

Telehealth

Disability Insurance

Life Insurance

Paid Time Off and Holidays

Job summary

City Electric Supply is seeking a Deskside Support specialist to be the first point of contact for end users facing technical issues. You will gather information, diagnose basic problems, and perform first-line fixes, escalating more complex issues to Level 2 technicians as needed.

You will provide onsite support to internal customers, document steps taken, and follow up until full resolution. This role requires clear communication, teamwork, and the ability to multitask in a dynamic environment.

Qualifications

• Requires high school diploma or equivalent.
• Experience providing first-level IT support or desk-side assistance.
• Strong communication and customer-service skills.

Responsibilities

• Take initial calls and in-person requests and create tickets.
• Provide onsite support to internal customers.
• Gather information to identify root cause of issues.
• Troubleshoot using documented steps and known fixes.
• Escalate complex issues to Level 2 per policy.
• Follow up on tickets until fully resolved.

Skills

MS Office

Interpersonal skills

multitask management

Teamwork

Education

High School Diploma or equivalent

Job description

Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service.

About City Electric Supply

CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values.

Summary

As Deskside Support, you'll be the first point of contact for end users experiencing technical issues, responsible for resolving support requests and answering general technical questions. You'll gather information from internal City Electric Supply employees to identify the root of the problem and handle first level fixes for known issues, escalating anything beyond that scope to Level 2 support.

Essential Job Functions

• Take initial calls and in person requests from users and create tickets accordingly
• Provide onsite support to internal customers
• Gather customer information and determine the underlying issue
• Troubleshoot by researching symptoms and documenting the steps taken to identify the root cause
• Apply hardware, software, and network troubleshooting skills to resolve issues
• Escalate to a Level 2 technician within established time constraints
• Follow up on open tickets until full resolution
• Walk customers through the problem solving process clearly and patiently
• Follow departmental standards and procedures
• Contribute to team goals by supporting related tasks and results as needed
• Work under supervision while communicating and coordinating effectively with the team
• Some travel required to Headquarters for meetings and trainings

Education/Experience

• High school diploma or equivalent required
• 2+ years of experience in a relevant technical field

Competencies

• Working knowledge of MS Office, including Word and Excel
• Strong interpersonal and communication skills
• Ability to multitask effectively in a dynamic environment
• Comfortable working within a team and maintaining positive relationships with coworkers

Benefits Offered:

• Medical, Dental, Vision Insurance
• 401(k) company match program
• Telehealth
• Short-term and Long-term disability insurance
• Basic and AD&D Life Insurance paid for by the company
• Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance
• Employee Assistance Program
• Mental, physical, financial wellness
• Auto and Home Insurance discount
• Paid Time Off and 7 paid Holidays
• Paid Pregnancy, Parental, and Adoption Leave programs
• Employee Discount Program
• Training Programs
• Internal growth opportunities in a fast-growing company
• In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. We support protected veterans and individuals with disabilities through our affirmative action program.

Attention Applicants

If you have a disability and need a reasonable accommodation to complete any part of the application process, or if you have difficulty accessing or using the online application process and need an alternative method, please contact us at [e-mail] or 1-855-571-2477.

City Electric Supply is a drug free workplace. For further information about CES, visit our website at www.cityelectricsupply.com.