IT Helpdesk Specialist - Windows/Mac Support, Office Setup

Jump Trading; London (KY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Private medical insurance

Vision and dental insurance

Group pension scheme

Group life assurance

Income protection

Parental leave

Parking and commuter benefits

Job summary

Jump Trading Group is seeking an in‑office Helpdesk Support role within the Technical Services team to ensure smooth operation of IT and administrative functions across our offices in the EMEA region.

You will perform Level 1 troubleshooting on Windows and Mac, assist with mobile configurations, device setup, and desk configurations, while maintaining documentation and delivering excellent service to staff and visitors.

Qualifications

• Hands-on IT support experience or exposure to tech support is ideal.
• In-office role, 5 days per week in a corporate setting.
• Familiarity with Windows 11 and Mac OSX is preferred.

Responsibilities

• Serve as Level 1 tech support for basic troubleshooting on Windows and Mac platforms.
• Assist with mobile device configuration, account logins, and app setups.
• Support office layout changes and equipment moves, testing network settings.
• Ensure proper setup and functionality of office hardware and peripherals.
• Collaborate on more complex issues with Level 2+ engineers as needed.
• Maintain internal documentation related to office procedures and tech support.
• Deliver excellent customer service to visiting employees, guests, and candidates.
• Occasional travel to other Jump Trading offices.

Skills

Interpersonal skills

Organizational skills

Multitasking

Team player

Judgment/confidentiality

IT troubleshooting

Aspiring IT enthusiast

Windows 11 knowledge

Mac OSX knowledge

Learn and grow technically

In-office availability

Job description

Jump Trading Group is seeking an in‑office Helpdesk Support role within the Technical Services team to ensure smooth operation of IT and administrative functions across our offices in the EMEA region.

You will perform Level 1 troubleshooting on Windows and Mac, assist with mobile configurations, device setup, and desk configurations, while maintaining documentation and delivering excellent service to staff and visitors.