IT Helpdesk Specialist: Frontline Support

Morton Industries LLC; Morton (IL); On-site; USD 30,000 - 39,000; Full time

Job summary

Morton Industries LLC is seeking a Help Desk Technician to deliver frontline IT support for both office and manufacturing environments in Morton, Illinois. You will troubleshoot hardware, software, access, and connectivity issues, deploy end-user devices, and escalate complex problems as needed.

The role emphasizes customer service, documentation, and prioritizing tickets based on business needs. You’ll collaborate with IT staff and contribute to improving support processes while maintaining

Qualifications

• Frontline IT support across office and manufacturing environments.
• Troubleshoot hardware, software, access, and connectivity issues.
• Document tickets and communicate clearly to users.
• Onboard/offboard employees and manage accounts.

Responsibilities

• Provide frontline remote and onsite IT support.
• Troubleshoot hardware/software and network issues.
• Manage service desk tickets through resolution.
• Install and maintain end-user devices.
• Support onboarding and account access.

Skills

Customer service

Technical troubleshooting

Documentation

Prioritization

Team collaboration

Education

Technical education or certifications preferred

Tools

Windows

Microsoft 365

Active Directory/Entra ID

IT ticketing systems

Job description

Morton Industries LLC is seeking a Help Desk Technician to deliver frontline IT support for both office and manufacturing environments in Morton, Illinois. You will troubleshoot hardware, software, access, and connectivity issues, deploy end-user devices, and escalate complex problems as needed.

The role emphasizes customer service, documentation, and prioritizing tickets based on business needs. You’ll collaborate with IT staff and contribute to improving support processes while maintaining