IT Helpdesk Specialist — Fast, Friendly User Support

Foxconn Industrial Internet - FII; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Foxconn Industrial Internet - FII in Houston seeks an IT Helpdesk Technician to be the first point of contact for end-users, diagnosing hardware, software, and network issues while delivering prompt, courteous support.

You will manage Active Directory accounts, assist with deployments, document resolutions, and escalate complex problems to specialists, ensuring IT services align with global standards and keep user productivity high.

Qualifications

• 2+ years of IT helpdesk or desktop support experience in a professional setting.
• Familiarity with Active Directory for user and computer management, including password resets.
• Understanding of TCP/IP, DNS, DHCP, Wi‑Fi, and VPN connectivity.

Responsibilities

• Provide timely first-line technical support via phone, email, and in-person for hardware, software, and network issues.
• Diagnose and resolve common IT problems, such as desktops, printers, and software errors.
• Assist with OS deployment and software installation, ensuring adherence to company standards.
• Log all requests and resolutions, contribute to knowledge base, and escalate complex issues as needed.

Skills

First-Line Support

Troubleshooting

Active Directory

Networking

Customer Service

Communication

Priority Management

Documentation

Education

Associate's degree in information technology or related field

Certifications such as CompTIA A+

Tools

Active Directory

Microsoft Office Suite

VPN

Job description

Foxconn Industrial Internet - FII in Houston seeks an IT Helpdesk Technician to be the first point of contact for end-users, diagnosing hardware, software, and network issues while delivering prompt, courteous support.

You will manage Active Directory accounts, assist with deployments, document resolutions, and escalate complex problems to specialists, ensuring IT services align with global standards and keep user productivity high.