Frontline IT Helpdesk Administrator

Edward M. Kennedy Community Health Center; Framingham (MA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Competitive salary based on experience

Medical insurance starting first day

Generous time off packages

Dental and Vision insurance

403b Retirement Plan with employer match

Job summary

Edward M. Kennedy Community Health Center is seeking a Helpdesk Administrator based in Framingham, MA. This role focuses on providing frontline support for IT inquiries and resolving technical problems efficiently.

The ideal candidate will possess strong PC skills, particularly in Windows 10. Our inclusive workplace promotes teamwork and values diversity. Benefits include competitive salary, medical insurance, generous leave, and retirement plans.

Qualifications

• Strong PC skills and knowledge of Windows 10; Mac OS experience is a plus.
• Excellent organizational and phone skills.
• Ability to resolve technical issues effectively.

Responsibilities

• Provide user support and troubleshooting for IT inquiries.
• Document and track technical problems for resolution.
• Train end users on computing skills and policies.
• Monitor network devices and escalate issues appropriately.

Skills

Customer Service

Windows 10 knowledge

Networking Fundamentals

Basic Client-Server understanding

Job description

Edward M. Kennedy Community Health Center is seeking a Helpdesk Administrator based in Framingham, MA. This role focuses on providing frontline support for IT inquiries and resolving technical problems efficiently.

The ideal candidate will possess strong PC skills, particularly in Windows 10. Our inclusive workplace promotes teamwork and values diversity. Benefits include competitive salary, medical insurance, generous leave, and retirement plans.