IT HELPDESK SPECIALIST

Constellation West; Washington, Manassas, Ashburn (District of Columbia, VA, GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Constellation West in Washington, DC is seeking an IT Helpdesk Specialist to provide enterprise desktop support and lead Tier II help desk operations onsite at the Congressional Budget Office, Ford House Office Building, Washington, DC, with occasional support at facilities in Manassas, VA and Ashburn, VA.

Candidates should have hands-on experience with Active Directory, endpoint management tools such as JAMF, Ivanti, KACE and Microsoft Intune, plus strong incident resolution, SOP development,

Qualifications

• Experience supporting enterprise desktop environments and advanced Tier II help desk operations.
• Experience with identity management and RBAC
• Hands-on administration of Windows, macOS, and iOS environments.
• Experience with endpoint management and patch/configuration management.

Responsibilities

• Provide Tier II/Journeyman help desk support and incident resolution.
• Mentor junior Help Desk staff and develop Standard Operating Procedures (SOPs).
• Coordinate with Network, Cloud, and Cybersecurity teams and create knowledge base articles.

Skills

Desktop support

Help desk operations

Troubleshooting

Customer service

Education

Bachelor's degree in IT/CS or related field

Tools

JAMF

Ivanti

KACE

Microsoft Intune

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT HELPDESK SPECIALIST

Full Time Washington, DC, US

Place of Performance

• Primarily onsite
• Congressional Budget Office
• Ford House Office Building
• Washington, DC
• Occasional support at facilities in Manassas, VA and Ashburn, VA

Required Experience

Candidates should have extensive experience supporting enterprise desktop environments and advanced Tier II/Journeyman Help Desk operations.

• Enterprise desktop and laptop support
• Hardware deployment and lifecycle management
• Software installation, configuration, and troubleshooting

Experience administering enterprise endpoint management solutions such as

• JAMF
• Ivanti
• KACE
• Comparable enterprise endpoint management platforms

Including experience with

• Computer imaging
• Patch management
• Configuration management

Identity & Access Management

• Active Directory
• User provisioning
• Group Policy
• Role-Based Access Control (RBAC)
• Identity lifecycle management

Operating Systems

Hands-on administration of:

• Windows
• macOS
• iOS

System Administration

• Advanced troubleshooting
• Windows Event Viewer
• Endpoint performance analysis
• Root cause analysis
• Workstation imaging and deployment
• Hardware refreshes and data migrations

Security

• Zero Trust security principles
• Secure configuration management
• Identity management
• Vulnerability remediation

Service Desk Leadership

• Mentoring junior Help Desk personnel
• Developing Standard Operating Procedures (SOPs)
• Creating technical documentation and knowledge base articles
• Coordinating with Network, Cloud, and Cybersecurity teams
• Providing exceptional customer service

Preferred Certifications

• CompTIA Security+
• Apple Certified IT Professional
• ITIL Foundation
• AWS Certified SysOps Administrator – Associate

Preferred Education

Bachelor's degree in Information Technology, Computer Science, or a closely related field.

Security Requirements

• Successfully complete an FBI fingerprint/background investigation
• Complete required CBO cybersecurity training before beginning work

Resume Guidance

• Enterprise endpoint management
• Windows and macOS administration
• Microsoft Intune and JAMF
• AWS support
• Enterprise Service Desk operations
• Technical documentation and SOP development
• Customer support in complex enterprise environments

We are an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Constellation West is proud to be an EEO/AA employer M/F/D/V