IT Helpdesk & Service Delivery Lead

UNAVAILABLE; Washington; On-site; USD 80,000 - 100,000; Full time

Job summary

designDATA, Inc. is seeking a Helpdesk Manager to oversee IT managed services for clients while leading a cross-functional team. You will ensure helpdesk operations align with company policies, manage a team of helpdesk engineers, and directly support customer relations.

The ideal candidate will have a Bachelor’s degree in IT management or a related field, possess over four years of relevant experience, and demonstrate outstanding communication skills. You will work in a professional office setting with occasional travel throughout the USA and Canada.

Qualifications

• 4+ years of progressive IT experience.
• Proven ability to manage a diverse technology group.
• Outstanding communication and customer relations skills.

Responsibilities

• Ensure helpdesk policies are documented and adhered to.
• Lead a team of helpdesk engineers and manage ticket metrics.
• Act as the point of contact for client concerns.

Skills

Customer relations

IT management

Project management

Communication

Problem-solving

Education

Bachelor’s degree in information technology management

Tools

Microsoft Office

Google Workspace

Job description

designDATA, Inc. is seeking a Helpdesk Manager to oversee IT managed services for clients while leading a cross-functional team. You will ensure helpdesk operations align with company policies, manage a team of helpdesk engineers, and directly support customer relations.

The ideal candidate will have a Bachelor’s degree in IT management or a related field, possess over four years of relevant experience, and demonstrate outstanding communication skills. You will work in a professional office setting with occasional travel throughout the USA and Canada.