IT Helpdesk - $20/hr benefits offered - 1 yr contract - ONSITE Camden, NJ 2nd shift

Yoh Idibu; Camden (NJ); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Benefits included

Medical, Prescription, Dental & Vision

Health Savings Account (HSA)

Life & Disability Insurance

401K Retirement Savings Plan

EAP

Certification and training

Referral Bonus Programs

Job summary

Yoh, a Day & Zimmermann company, is seeking a Jr Helpdesk - IOC Desk Operator (Contractor) for Camden, NJ. This onsite role supports end users with front-line IT helpdesk tasks during a 4pm–12:30am shift (Mon, Tue, Fri, Sat, Sun), with overtime and on-call as required.

The candidate will maintain application inventories, assist in integrating capabilities, and collaborate across domains to deliver innovative business solutions while ensuring data privacy and governance.

Qualifications

• Associate’s degree preferred in information technology or similar field.
• Strong verbal and written communication skills.
• Experience supporting end users in a corporate environment.
• Ability to rapidly learn and adapt to new tools and processes.
• Knowledge of Windows OS and Microsoft Office products.
• Experience with ITSM concepts and ticketing is a plus.

Responsibilities

• Provide front-line support via calls, chat, or email to employees and contractors.
• Maintain inventory of applications and interfaces.
• Collaborate with other domains to deliver solutions.
• Document issues and resolutions and create tickets in ITSM.
• Assist in ensuring hardware and software readiness for production schedules.
• Escalate issues to Level II/III when needed and track resolutions.
• Monitor basic IT systems including SAP and network infrastructure.

Skills

Verbal communication

Written communication

Presentation skills

Collaboration

Fast learner

Teamwork

Windows OS knowledge

MS Office knowledge

Customer service

Education

Associate’s degree in information systems

Tools

SAP

Network infrastructure

Job description

Job Title: Jr Helpdesk - IOC Desk Operator – Contractor – Camden, NJ

• Mon/Tue/Fri/Sat/Sun - 4pm-12:30am
  Overtime and on call required
• One Year Contract Role
• Benefits offered
• $21.50 per hour
• Professional work environment
• Onsite only

Primary Role

• Maintain application and application interfaces inventory.
• Integrate new capabilities into project, product, and program management.
• Collaborate with other technology domains and business functions to develop innovative business solutions.
• Translate the company’s business strategy and goals into successful projects.
• Document problems and resolutions.
• Provide front-line support via call, chat, or email to all company employees and contractors.
• Assist senior personnel in ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels.
• Analyze and evaluate system malfunctions and take appropriate action to correct systems as directed.
• Escalate malfunctions to level II or level III support when necessary and document problems and resolutions.
• Understand the relationship between applications, application architectures, and business processes.
• Ensure Data Privacy and Data Governance are key considerations in every project engagement.

Key Accountabilities

• Develop and/or promote solutions that support business requirements and strategies, aligning with enterprise and departmental goals.
• Ensure uniform enterprise-wide application design standards are maintained.
• Support leadership in managing customer expectations for project implementation.
• Understand the relationship between applications, application architectures, and business processes.
• Ensure Data Privacy and Data Governance are key considerations in every project engagement.
• Provide 24x7 remote support in Operations Center.
• Handle incoming calls, chats, and emails from customers.
• Create tickets in ITSM system and work with customers until completion, escalating when necessary.
• Provide basic IT functions including account issue troubleshooting, software installs, access requests, and hardware troubleshooting.
• Maintain knowledge database.
• Escalate deficiencies in technical processes and inform Level II Support.
• Monitor IT systems (SAP, Network infrastructure).
• Create badges and monitor badge system.
• Monitor security systems.
• Handle customer threat assessments.

Education

• Associate’s degree in information systems or similar technology field is preferred.

Knowledge and Skills

• In-depth knowledge of technology, procurement, contract management, and vendor management.
• Excellent verbal, written, and presentation skills.
• Strong collaboration, prioritization, and team-working skills.
• Ability to work in a fast-paced dynamic environment with virtual teams.
• Ability to work independently and take initiative to find/develop solutions for business requirements.
• Fast learner with attention to detail.
• Receptive to constructive criticism when necessary.
• Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android).
• In-depth user knowledge of Microsoft Office products including Outlook.
• Strong client relations/customer service skills required.
• Ability to work on a team and contribute to the team's achievement of objectives and goals.

Experience

• 2+ years’ experience working in technology fields required.

Work Environment

• Standard office environment

Travel Requirements

• As necessary, up to 20%

Key Interfaces/Relationships

• Chief Digital Infrastructure & Security Officer
• Heads of various lines of business
• Heads of Functions
• Project/Product Managers

Competencies

• Champions safety
• Collaborates
• Cultivates innovation
• Creates efficiency
• Customer obsessed
• Drives results
• Nimble learning

Benefits Include

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Estimated Min Rate: $15.40

Estimated Max Rate: $22.00

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.