IT Helpdesk Pro: Frontline Support & Training

Keating Muething & Klekamp PLL (KMK Law); Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

KMK Law in Cincinnati is seeking an IT Support Analyst to deliver frontline desktop support for a 250+ user population, ensuring reliable access to applications and client data.

You will triage incidents, create knowledge bases, train new users, manage asset inventory, and participate in on‑call rotations in a client‑focused IT team at KMK Law. Excellent communication and teamwork are essential in this role.

Qualifications

• Education/certification in computer system support and troubleshooting is desired.
• Experience providing technical support in a corporate environment is desired.
• 1-3 years of relevant customer service experience.

Responsibilities

• Provide front-line support to internal clients on hardware, software, and peripherals.
• Respond to, document, and resolve incidents and service requests with urgency.
• Provide exceptional client service in person, via phone, and via email.
• Troubleshoot hardware and software issues reported to the IT Helpdesk.
• Create knowledge docs and guides for the IT department and internal clients.
• Provide orientation and new user training on firm applications and devices.
• Inventory, deploy and maintain user-facing technology assets, including computer workstations, monitors, mobile devices, printers, copiers, telephones, video conferencing, and conference room equipment.
• Moves technology equipment as needed to meet the needs of the firm.
• Participate in on-call rotation.

Skills

Communication skills

Customer service oriented

Organizational skills

Microsoft products experience

Software/hardware knowledge

Flexibility to work evenings/weekends

Team player

Education

CompTIA A+ certification

Microsoft Certified Professional (MCP)

Microsoft Technology Associate (MTA)

Tools

Microsoft Office

Job description

KMK Law in Cincinnati is seeking an IT Support Analyst to deliver frontline desktop support for a 250+ user population, ensuring reliable access to applications and client data.

You will triage incidents, create knowledge bases, train new users, manage asset inventory, and participate in on‑call rotations in a client‑focused IT team at KMK Law. Excellent communication and teamwork are essential in this role.