Frontline IT Support Analyst — Desktop & User Services

Keating Muething & Klekamp PLL (KMK Law); Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Keating Muething & Klekamp PLL (KMK Law) seeks an IT Support Analyst to deliver essential desktop support for a 250+ end-user population in Cincinnati. You will be first-line contact, troubleshooting in a client/server environment and ensuring reliable access to software and data.

Responsibilities include incident management, training, asset deployment, documentation, and on-call participation. The role emphasizes strong customer service and teamwork in a professional law firm setting.

Qualifications

• Education and/or certification in computer system support and troubleshooting is desired.
• Certs include CompTIA A+, MCP, or MTA.
• Experience providing technical support in a corporate environment is desired.
• 1–3 years relevant experience in customer service.
• Excellent oral and written communication skills.
• Customer service oriented with a positive attitude.
• Strong organizational skills.
• Knowledge of Microsoft products.

Responsibilities

• Provide front-line support to internal clients on hardware, software, and peripherals.
• Respond to, document, and resolve incidents and service requests with urgency.
• Provide exceptional client service in person, via phone, and via email.
• Troubleshoot hardware and software issues reported to the IT Helpdesk.
• Create knowledge docs and guides for the IT department and users.
• Provide orientation and new user training on firm applications and devices.
• Inventory, deploy and maintain user-facing technology assets.
• Participate in on-call rotation.
• Set up technology services for meetings and conferencing.

Job description

Keating Muething & Klekamp PLL (KMK Law) seeks an IT Support Analyst to deliver essential desktop support for a 250+ end-user population in Cincinnati. You will be first-line contact, troubleshooting in a client/server environment and ensuring reliable access to software and data.

Responsibilities include incident management, training, asset deployment, documentation, and on-call participation. The role emphasizes strong customer service and teamwork in a professional law firm setting.